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FIFiskars Group

Consumer Care Representative(m/w/x)

Eschborn
Full-timeWith Home OfficeExperienced
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First contact for European consumers at global home of design-driven brands, handling inquiries via Salesforce. Fluency in English and German, plus consumer service experience, required. Flexible work arrangements.

Requirements

  • Previous experience in consumer service role
  • Fluency in English and German
  • Additional European languages (advantage)
  • Relevant commercial or technical degree or equivalent experience
  • Comfort with IT systems
  • Salesforce knowledge (plus)
  • SAP ECC knowledge (advantage)
  • Strong problem-solving skills
  • Ability to stay organized under pressure
  • Proactive attitude
  • Positive attitude
  • Motivation for continuous development

Tasks

  • Serve as the first contact for European consumers
  • Handle inquiries and claims via Salesforce
  • Investigate consumer issues
  • Resolve consumer complaints effectively
  • Maintain a positive, empathetic, and professional attitude
  • Identify and contribute to process improvements
  • Collaborate with teams and work independently
  • Support continuous improvement
  • Share insights to enhance consumer experience

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degree

Languages

  • English – Business Fluent
  • German – Business Fluent

Tools & Technologies

  • Salesforce
  • SAP ECC

Benefits

Competitive Pay

  • Competitive Compensation
  • Employee Share Purchase Plan (ESPP)

Healthcare & Fitness

  • Health and well-being programs and coverage

More Vacation Days

  • Paid time off plans

Flexible Working

  • Flexible work arrangements and policies

Learning & Development

  • Training programs
  • Skill development initiatives
  • Learning resources

Informal Culture

  • Inclusive and Diverse Environment

Other Benefits

  • Recognition programs

Bonuses & Incentives

  • Rewards

Corporate Discounts

  • Product discounts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Fiskars Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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