Fiskars Group
Consumer Care Representative(m/w/x)
Full-timeWith HomeofficeExperienced
Eschborn
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QWQwello
Multilingual Customer Care Representative (German/French)(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeExperienced
Nejo AI Summary
24/7 customer support for electric charging infrastructure via phone and email. Customer support experience required. Shaping mobility revolution, international team, remote-friendly.
Requirements
- Customer support experience or customer care representative experience
- Customer orientation and adaptability to different characters
- Problem-solving and investigative abilities
- De-escalation skills and calmness under pressure
- Empathy and patience with technical struggles
- Excellent verbal and written communication skills
- Native German speaking with French fluency
- Availability for on-call duty on weekends and holidays
- Experience with customer service platforms and tools (plus)
- Make-it-happen attitude
- Self-organisation with changing priorities and multitasking
Tasks
- Support customers 24/7 via phone and email
- Handle diverse customer inquiries about charging stations and mobile app
- Respond to written customer inquiries efficiently
- Collaborate with the customer care team and other stakeholders
- Identify and propose process improvements based on customer feedback
- Maintain a friendly and service-oriented approach
- Inspire customers and colleagues with positive interactions
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Native
- French – Business Fluent
Tools & Technologies
- customer service platforms and tools
Benefits
Other Benefits
- On-call duty availability
- Remote-friendly environment
- Transparent recruitment process
Informal Culture
- Flat hierarchies
- International and dynamic team
- Inclusive and respectful work environment
Startup Environment
- Shaping mobility revolution
Flexible Working
- Flexible work options
Workation & Sabbatical
- Workation within EU
More Vacation Days
- 30 vacation days
Team Events
- Company and team events
Learning & Development
- Personal and professional development
- In-house lunch & learn sessions
- External training, courses, and conferences
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Qwello and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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QWQwello
Multilingual Customer Care Representative (German/French)(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeExperienced
Nejo AI Summary
24/7 customer support for electric charging infrastructure via phone and email. Customer support experience required. Shaping mobility revolution, international team, remote-friendly.
Requirements
- Customer support experience or customer care representative experience
- Customer orientation and adaptability to different characters
- Problem-solving and investigative abilities
- De-escalation skills and calmness under pressure
- Empathy and patience with technical struggles
- Excellent verbal and written communication skills
- Native German speaking with French fluency
- Availability for on-call duty on weekends and holidays
- Experience with customer service platforms and tools (plus)
- Make-it-happen attitude
- Self-organisation with changing priorities and multitasking
Tasks
- Support customers 24/7 via phone and email
- Handle diverse customer inquiries about charging stations and mobile app
- Respond to written customer inquiries efficiently
- Collaborate with the customer care team and other stakeholders
- Identify and propose process improvements based on customer feedback
- Maintain a friendly and service-oriented approach
- Inspire customers and colleagues with positive interactions
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Native
- French – Business Fluent
Tools & Technologies
- customer service platforms and tools
Benefits
Other Benefits
- On-call duty availability
- Remote-friendly environment
- Transparent recruitment process
Informal Culture
- Flat hierarchies
- International and dynamic team
- Inclusive and respectful work environment
Startup Environment
- Shaping mobility revolution
Flexible Working
- Flexible work options
Workation & Sabbatical
- Workation within EU
More Vacation Days
- 30 vacation days
Team Events
- Company and team events
Learning & Development
- Personal and professional development
- In-house lunch & learn sessions
- External training, courses, and conferences
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Qwello and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Qwello
Industry
EnergyAutomation
Description
The company designs, builds, and operates charging infrastructure for the public space, committed to revolutionizing the charging industry.
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