Hydrafacial Germany GmbH
Tech Support Representative(m/w/x)
Full-timeWith HomeofficeExperienced
Frankfurt am Main
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MEMerz Aesthetics GmbH
Technical / Customer Support Specialist Ultherapy EMEA(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Troubleshooting Ultherapy devices for EMEA customers via remote guidance. 3+ years in customer-facing operational roles required. Flex-working time, mobile working, generous annual leave.
Requirements
- Completed commercial professional training
- At least 3 years of experience in customer-facing operational roles (Customer Service, After Sales Support, Product Support, Complaint Handling)
- Enjoyment of working with physical products and their application
- Hands-on understanding of logistical and service processes
- Confident communication in German and English (written and verbal)
- Experience with ERP systems (ideally SAP)
- Comfortable using Excel for daily operational tasks
- Independent work and initiative
- Customer satisfaction focus
- Effective collaboration with different functions
- Building strong working relationships
- Reliable problem-solving skills
Tasks
- Handle technical complaints from EMEA customers
- Receive and document technical inquiries in the quality system
- Perform initial technical triage and review support logs
- Guide remote troubleshooting to identify root causes
- Process complaints in SAP and ensure timely data collection
- Execute required follow-ups and evaluate cases for reporting
- Coordinate shipment of defective devices to and from the Service & Repair Center
- Manage loaner devices to ensure seamless customer operations
- Handle warranty processes and repair cost settlement
- Ensure correct execution of cost credits in SAP
- Maintain and approve Device History Records in SAP
- Compile and analyze recurring complaint reports for the EMEA region
- Escalate recurring technical issues
- Collaborate with Quality, Engineering, and Service teams
- Support CAPA activities to eliminate recurring issues
Work Experience
- 3 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SAP
- Excel
- ERP systems
Benefits
Flexible Working
- Flex-working time
- Mobile working
More Vacation Days
- Generous annual leave
Mentorship & Coaching
- Regular development discussions
- Coaching sessions
Learning & Development
- Management training courses
- Specialist training courses
- Soft skills courses
- E-learning courses
- Language courses
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Merz Aesthetics GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MEMerz Aesthetics GmbH
Technical / Customer Support Specialist Ultherapy EMEA(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Troubleshooting Ultherapy devices for EMEA customers via remote guidance. 3+ years in customer-facing operational roles required. Flex-working time, mobile working, generous annual leave.
Requirements
- Completed commercial professional training
- At least 3 years of experience in customer-facing operational roles (Customer Service, After Sales Support, Product Support, Complaint Handling)
- Enjoyment of working with physical products and their application
- Hands-on understanding of logistical and service processes
- Confident communication in German and English (written and verbal)
- Experience with ERP systems (ideally SAP)
- Comfortable using Excel for daily operational tasks
- Independent work and initiative
- Customer satisfaction focus
- Effective collaboration with different functions
- Building strong working relationships
- Reliable problem-solving skills
Tasks
- Handle technical complaints from EMEA customers
- Receive and document technical inquiries in the quality system
- Perform initial technical triage and review support logs
- Guide remote troubleshooting to identify root causes
- Process complaints in SAP and ensure timely data collection
- Execute required follow-ups and evaluate cases for reporting
- Coordinate shipment of defective devices to and from the Service & Repair Center
- Manage loaner devices to ensure seamless customer operations
- Handle warranty processes and repair cost settlement
- Ensure correct execution of cost credits in SAP
- Maintain and approve Device History Records in SAP
- Compile and analyze recurring complaint reports for the EMEA region
- Escalate recurring technical issues
- Collaborate with Quality, Engineering, and Service teams
- Support CAPA activities to eliminate recurring issues
Work Experience
- 3 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SAP
- Excel
- ERP systems
Benefits
Flexible Working
- Flex-working time
- Mobile working
More Vacation Days
- Generous annual leave
Mentorship & Coaching
- Regular development discussions
- Coaching sessions
Learning & Development
- Management training courses
- Specialist training courses
- Soft skills courses
- E-learning courses
- Language courses
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Merz Aesthetics GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Merz Aesthetics GmbH
Industry
Pharmaceuticals
Description
Das Unternehmen ist ein unabhängiges, international tätiges Unternehmen im Bereich der ästhetischen Medizin.
Not a perfect match?
- Hydrafacial Germany GmbH
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