Fiskars Group
Consumer Care Representative(m/w/x)
Full-timeWith HomeofficeExperienced
Eschborn
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FIFiskars Group
Customer Service Representative Mass Market Dach(m/w/x)
Eschborn
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Coordinating and managing campaigns through the order-to-cash process for indoor and outdoor living products. Several years of customer service experience in order management required. Hybrid work, personal development programs.
Requirements
- Completed commercial apprenticeship or comparable qualification
- Several years of experience in customer service, internal sales, sales operations, or order management
- Very good understanding of order-to-cash processes
- Experience in operational coordination of sales promotions, campaigns, or promotions
- Experience with EDI interfaces and automated ordering processes advantageous
- Basic understanding of supply chain, logistics, and billing processes
- Very good German and English skills, spoken and written
- Good SAP and MS Office skills
- Structured, proactive, and solution-oriented work approach
- High service orientation and strong communication skills
Tasks
- Coordinate and manage campaigns throughout the order-to-cash process
- Process orders, returns, and credits in SAP
- Monitor and follow up on campaign orders for delivery dates, quantities, and service levels
- Handle customer inquiries about products, deliveries, claims, and campaigns
- Collaborate closely with sales, marketing, supply chain, logistics, finance, and external service providers
- Review and process billing statements and resolve customer accounts
- Maintain and monitor customer master, pricing, and EDI data
- Support key account managers and field staff in daily operations
- Contribute to process and system optimization
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- EDI
- SAP
- MS Office
Benefits
Competitive Pay
- Competitive compensation
- Employee Share Purchase Plan
Flexible Working
- Hybrid work
- Flexible work opportunities
- Work-life balance
- Flexible work arrangements
Learning & Development
- Personal and professional development
Healthcare & Fitness
- Health and wellness programs
- Health coverage
More Vacation Days
- Paid time off
Informal Culture
- Inclusive and diverse environment
Other Benefits
- Recognition programs
Corporate Discounts
- Employee discounts
- Product discounts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Fiskars Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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FIFiskars Group
Customer Service Representative Mass Market Dach(m/w/x)
Eschborn
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Coordinating and managing campaigns through the order-to-cash process for indoor and outdoor living products. Several years of customer service experience in order management required. Hybrid work, personal development programs.
Requirements
- Completed commercial apprenticeship or comparable qualification
- Several years of experience in customer service, internal sales, sales operations, or order management
- Very good understanding of order-to-cash processes
- Experience in operational coordination of sales promotions, campaigns, or promotions
- Experience with EDI interfaces and automated ordering processes advantageous
- Basic understanding of supply chain, logistics, and billing processes
- Very good German and English skills, spoken and written
- Good SAP and MS Office skills
- Structured, proactive, and solution-oriented work approach
- High service orientation and strong communication skills
Tasks
- Coordinate and manage campaigns throughout the order-to-cash process
- Process orders, returns, and credits in SAP
- Monitor and follow up on campaign orders for delivery dates, quantities, and service levels
- Handle customer inquiries about products, deliveries, claims, and campaigns
- Collaborate closely with sales, marketing, supply chain, logistics, finance, and external service providers
- Review and process billing statements and resolve customer accounts
- Maintain and monitor customer master, pricing, and EDI data
- Support key account managers and field staff in daily operations
- Contribute to process and system optimization
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- EDI
- SAP
- MS Office
Benefits
Competitive Pay
- Competitive compensation
- Employee Share Purchase Plan
Flexible Working
- Hybrid work
- Flexible work opportunities
- Work-life balance
- Flexible work arrangements
Learning & Development
- Personal and professional development
Healthcare & Fitness
- Health and wellness programs
- Health coverage
More Vacation Days
- Paid time off
Informal Culture
- Inclusive and diverse environment
Other Benefits
- Recognition programs
Corporate Discounts
- Employee discounts
- Product discounts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Fiskars Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Fiskars Group
Industry
Manufacturing
Description
The company is a global home of design-driven brands for indoor and outdoor living, committed to innovation and sustainable growth.
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