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PRPreqin

Associate, Client Success Manager (German)(m/w/x)

Frankfurt am Main
Full-timeOn-siteExperienced

Consultative partnerships with private markets data experts at a global investment tech firm. 3+ years client-facing finance/SaaS experience required. Flexible time off, education reimbursement.

Requirements

  • Strong cross-functional relationship building
  • Translating data and product expertise into guidance
  • Proactive identification of client experience enhancements
  • 3+ years client-facing experience in finance, SaaS, technology
  • Collaborative and initiative-taking peer support
  • Solutions-oriented mindset for product/journey improvements
  • Strong internal and external relationship building
  • Collaborative and transparent approach
  • Promotion of open, honest communication
  • Encouragement of cross-functional alignment
  • Thriving in entrepreneurial environments
  • Resilience and agility in ambiguity
  • Full professional proficiency in German
  • Based in Frankfurt, Germany

Tasks

  • Build deep, consultative partnerships with client experts
  • Serve as a private markets data expert
  • Shape client workflows and drive best-practice adoption
  • Elevate Preqin’s strategic value across organizations
  • Partner with Client Engagement team for seamless client experience
  • Support onboarding, adoption, and renewal processes
  • Understand and align with client objectives
  • Master Preqin’s data and its applications
  • Build expertise in eFront and Aladdin
  • Identify upsell and cross-sell opportunities
  • Collaborate with Client Engagement and Sales
  • Resolve issues and escalate concerns
  • Partner with Product, Data, and Engineering
  • Incorporate client feedback into roadmap planning
  • Strengthen alignment across Aladdin Client Business
  • Ensure cohesive, high-quality support post-acquisition
  • Contribute to operational improvement initiatives
  • Streamline internal processes
  • Continuously improve client experience

Work Experience

  • 3 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanNative

Benefits

Retirement Plans

  • Retirement investment and tools

Learning & Development

  • Education reimbursement

Mental Health Support

  • Physical health and emotional well-being resources

Family Support

  • Family support programs

Workation & Sabbatical

  • Flexible Time Off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Preqin and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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