Barclays Corporate Bank
Relationship Support Manager - Financial Institutions(m/w/x)
Full-timeOn-siteManagement
Frankfurt am Main
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BLBlackRock
Relationship Manager - Client Service Associate(m/w/x)
Frankfurt am Main
Full-timeOn-siteExperienced
Nejo AI Summary
Handling post-sales client queries for investment products, delegating to internal teams and monitoring resolution. German and English proficiency with strong communication skills required. Retirement investment and financial planning tools.
Requirements
- 3-5 years experience in client service, fund administration, custodial services, operations, sales, investment consulting, portfolio management support or similar fields
- Bachelor's or Master's degree in business administration, finance, law, economics, accounting, or related field, or relevant work experience as substitute
- Proficiency in German and English with strong oral and written communication skills
- Strong proficiency with Microsoft Office applications
- Technical skills to manage multiple programs concurrently
- Ability to meet deadlines
- Independent work on routine client projects
- Demonstrated interest in financial services/investment industry
- Commitment to continuous learning (independent and team)
- Self-motivation
- Ability to recognize appropriate issue escalation
- Collaborative teamwork ability
- Ability to take on additional responsibilities
- Ability to evaluate process inefficiencies
- Ability to identify and implement operational improvements
- Ability to resolve issues
- Innovative problem-solving skills
- Capability to think and act quickly and creatively
- Ability to navigate large organizations
- Effective collaboration across departments
- Coordination skills
- Project management experience
Tasks
- Manage post-sales client relationships
- Deliver high-quality client service with attention to detail
- Manage client queries and delegate to internal teams
- Monitor query resolution progress
- Ensure timely, high-quality responses
- Understand client needs
- Liaise with internal and third-party providers
- Document client service requirements in agreements
- Review service performance
- Achieve excellent client satisfaction results
- Collaborate with team on strategic business objectives
- Collaborate with Relationship and Service Managers
- Ensure seamless client service delivery
- Maintain high communication and confidence levels
- Handle client complaints timely and sensitively
- Follow internal complaint procedures
- Keep clients informed during complaint resolution
- Mitigate client dissatisfaction
- Coordinate client onboarding activities
- Coordinate client change activities
- Ensure correct processes and procedures are followed
- Ensure delivery of agreed client service needs
- Facilitate diagnosis of complex client issues
- Identify service deficiency trends
- Own resolution of service issues
- Collaborate with internal and external delivery teams
- Ensure timely and accurate responses
- Drive continuous improvement in BlackRock's service
- Improve service with external providers (KVGs, custodian banks)
- Contribute to projects improving service and efficiency
- Contribute to projects impacting business, products, clients
- Apply thought leadership to projects
- Apply thought leadership to client relationships
- Lead projects representing clients and the team
Work Experience
- 3 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Microsoft Office
Benefits
Retirement Plans
- Retirement investment
Additional Allowances
- Financial planning tools
- Education reimbursement
Mental Health Support
- Physical and emotional well-being resources
Family Support
- Family support programs
Workation & Sabbatical
- Flexible Time Off (FTO)
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of BlackRock and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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BLBlackRock
Relationship Manager - Client Service Associate(m/w/x)
Frankfurt am Main
Full-timeOn-siteExperienced
Nejo AI Summary
Handling post-sales client queries for investment products, delegating to internal teams and monitoring resolution. German and English proficiency with strong communication skills required. Retirement investment and financial planning tools.
Requirements
- 3-5 years experience in client service, fund administration, custodial services, operations, sales, investment consulting, portfolio management support or similar fields
- Bachelor's or Master's degree in business administration, finance, law, economics, accounting, or related field, or relevant work experience as substitute
- Proficiency in German and English with strong oral and written communication skills
- Strong proficiency with Microsoft Office applications
- Technical skills to manage multiple programs concurrently
- Ability to meet deadlines
- Independent work on routine client projects
- Demonstrated interest in financial services/investment industry
- Commitment to continuous learning (independent and team)
- Self-motivation
- Ability to recognize appropriate issue escalation
- Collaborative teamwork ability
- Ability to take on additional responsibilities
- Ability to evaluate process inefficiencies
- Ability to identify and implement operational improvements
- Ability to resolve issues
- Innovative problem-solving skills
- Capability to think and act quickly and creatively
- Ability to navigate large organizations
- Effective collaboration across departments
- Coordination skills
- Project management experience
Tasks
- Manage post-sales client relationships
- Deliver high-quality client service with attention to detail
- Manage client queries and delegate to internal teams
- Monitor query resolution progress
- Ensure timely, high-quality responses
- Understand client needs
- Liaise with internal and third-party providers
- Document client service requirements in agreements
- Review service performance
- Achieve excellent client satisfaction results
- Collaborate with team on strategic business objectives
- Collaborate with Relationship and Service Managers
- Ensure seamless client service delivery
- Maintain high communication and confidence levels
- Handle client complaints timely and sensitively
- Follow internal complaint procedures
- Keep clients informed during complaint resolution
- Mitigate client dissatisfaction
- Coordinate client onboarding activities
- Coordinate client change activities
- Ensure correct processes and procedures are followed
- Ensure delivery of agreed client service needs
- Facilitate diagnosis of complex client issues
- Identify service deficiency trends
- Own resolution of service issues
- Collaborate with internal and external delivery teams
- Ensure timely and accurate responses
- Drive continuous improvement in BlackRock's service
- Improve service with external providers (KVGs, custodian banks)
- Contribute to projects improving service and efficiency
- Contribute to projects impacting business, products, clients
- Apply thought leadership to projects
- Apply thought leadership to client relationships
- Lead projects representing clients and the team
Work Experience
- 3 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Microsoft Office
Benefits
Retirement Plans
- Retirement investment
Additional Allowances
- Financial planning tools
- Education reimbursement
Mental Health Support
- Physical and emotional well-being resources
Family Support
- Family support programs
Workation & Sabbatical
- Flexible Time Off (FTO)
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of BlackRock and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
BlackRock
Industry
FinancialServices
Description
The company helps people experience financial well-being through investments that support the global economy.
Not a perfect match?
- Barclays Corporate Bank
Relationship Support Manager - Financial Institutions(m/w/x)
Full-timeOn-siteManagementFrankfurt am Main - BlackRock
.Director, Wealth Sales(m/w/x)
Full-timeOn-siteSeniorFrankfurt am Main - Preqin
Associate, Client Success Manager (German)(m/w/x)
Full-timeOn-siteExperiencedFrankfurt am Main - 0907 ARES MANAGEMENT LUXEMBOURG (Germany)
Intern, DACH Relationship Management & Operations(m/w/x)
Full-timeInternshipOn-siteFrankfurt am Main - Vontobel
Senior Relationship Manager Institutional Clients Germany(m/w/x)
Full-timeOn-siteSeniorFrankfurt am Main