Description

As an Account Manager, you will be the key liaison for B2B clients, ensuring smooth operations and fostering strong relationships. Your role involves coordinating with various teams, identifying growth opportunities, and supporting marketing initiatives to enhance customer satisfaction.

Requirements

• •Experience in Account Management, Customer Success, or comparable B2B-facing role
• •Strong relationship-building and communication skills
• •Structured, reliable, and hands-on working style
• •Comfortable coordinating multiple stakeholders and departments
• •Commercial mindset with ability to identify and drive upsell opportunities
• •Confident working with contracts, invoices, and operational topics
• •Fluency in German and English
• •Regular in-person visits to kitchens to stay close to daily operations

Tasks

• •Act as the primary contact for B2B customers
• •Handle day-to-day communication via email, calls, and in-person meetings
• •Build and maintain strong relationships with customer champions
• •Conduct regular feedback sessions and on-site visits
• •Support contract adjustments and account configuration
• •Orchestrate customer requests and feedback across departments
• •Ensure internal teams have relevant information for effective service
• •Manage premium account support for key customers
• •Coordinate invoice-related topics with customers and the invoicing team
• •Identify upsell opportunities within existing accounts
• •Drive upsell initiatives with Sales and City Managers
• •Encourage and track customer referrals
• •Align weekly with City Managers on contracts and sales numbers
• •Visit kitchens regularly to stay close to daily operations
• •Coordinate daily with Logistics Managers on delivery feedback
• •Align weekly with Customer Support on end-user communication
• •Support and close upsell deals, including demos and negotiations
• •Own selected marketing initiatives for existing customers

Benefits