The AI Job Search Engine
Working Student – Customer Support(m/w/x)
Description
In this role, you will be the first point of contact for customers, assisting them in troubleshooting issues and providing effective solutions. Your daily responsibilities will include collaborating with teams to enhance processes and ensuring a positive customer experience.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Studying Bachelor’s or Master’s in engineering, business, or related field
- •Fluency in English (C1 level or above), German is a plus
- •Problem-solving skills and enjoyment of helping people
- •Clear communication and responsibility for follow-ups
- •Ability to work independently, stay organized, and handle multiple requests
- •Experience with SaaS tools or in tech support, helpdesk, or customer service
Education
Tasks
- •Help customers troubleshoot issues
- •Provide fast, effective solutions
- •Communicate professionally and concisely
- •Serve as the first point of contact for inquiries via chat, email, or support tickets
- •Collaborate with Customer Operations and Product teams to track recurring topics
- •Propose improvements based on customer feedback
- •Update the internal knowledge base
- •Contribute to enhancing the overall customer experience
Tools & Technologies
Languages
English – Business Fluent
German – Basic
Benefits
Competitive Pay
- •Competitive hourly pay
Flexible Working
- •Flexible hybrid work setup
Informal Culture
- •Supportive international team
Modern Office
- •Modern office
Team Events
- •Legendary company events
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Working Student – Customer Support(m/w/x)
The AI Job Search Engine
Description
In this role, you will be the first point of contact for customers, assisting them in troubleshooting issues and providing effective solutions. Your daily responsibilities will include collaborating with teams to enhance processes and ensuring a positive customer experience.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Studying Bachelor’s or Master’s in engineering, business, or related field
- •Fluency in English (C1 level or above), German is a plus
- •Problem-solving skills and enjoyment of helping people
- •Clear communication and responsibility for follow-ups
- •Ability to work independently, stay organized, and handle multiple requests
- •Experience with SaaS tools or in tech support, helpdesk, or customer service
Education
Tasks
- •Help customers troubleshoot issues
- •Provide fast, effective solutions
- •Communicate professionally and concisely
- •Serve as the first point of contact for inquiries via chat, email, or support tickets
- •Collaborate with Customer Operations and Product teams to track recurring topics
- •Propose improvements based on customer feedback
- •Update the internal knowledge base
- •Contribute to enhancing the overall customer experience
Tools & Technologies
Languages
English – Business Fluent
German – Basic
Benefits
Competitive Pay
- •Competitive hourly pay
Flexible Working
- •Flexible hybrid work setup
Informal Culture
- •Supportive international team
Modern Office
- •Modern office
Team Events
- •Legendary company events
About the Company
Workerbase
Industry
IT
Description
The company develops an innovative software platform that helps digitize manual working processes.
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