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WO
Workerbase
last mo.

Working Student – Customer Support(m/w/x)

München
Part-timeWorking StudentWith Home Office
AI/ML

Description

In this role, you will be the first point of contact for customers, assisting them in troubleshooting issues and providing effective solutions. Your daily responsibilities will include collaborating with teams to enhance processes and ensuring a positive customer experience.

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Requirements

  • •Studying Bachelor’s or Master’s in engineering, business, or related field
  • •Fluency in English (C1 level or above), German is a plus
  • •Problem-solving skills and enjoyment of helping people
  • •Clear communication and responsibility for follow-ups
  • •Ability to work independently, stay organized, and handle multiple requests
  • •Experience with SaaS tools or in tech support, helpdesk, or customer service

Education

Currently in higher education

Tasks

  • •Help customers troubleshoot issues
  • •Provide fast, effective solutions
  • •Communicate professionally and concisely
  • •Serve as the first point of contact for inquiries via chat, email, or support tickets
  • •Collaborate with Customer Operations and Product teams to track recurring topics
  • •Propose improvements based on customer feedback
  • •Update the internal knowledge base
  • •Contribute to enhancing the overall customer experience

Tools & Technologies

SaaS tools

Languages

English – Business Fluent

German – Basic

Benefits

Competitive Pay

  • •Competitive hourly pay

Flexible Working

  • •Flexible hybrid work setup

Informal Culture

  • •Supportive international team

Modern Office

  • •Modern office

Team Events

  • •Legendary company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Workerbase and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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