Description

As a Working Student in Customer Success at LeanIX, you will support Enterprise customers throughout their journey, from onboarding to renewal. This role involves collaborating with various teams and managing your own projects to drive success.

Requirements

• •Student at a university or university of applied sciences
• •Minimum 1 year left of studies
• •Preferred fields of study: IT study fields, Business
• •Fluency in German and English
• •Understanding of IT Management and Software Development/Operations in Enterprise organisations
• •Ability to structure and prioritise work
• •Openness to learn and understand customer needs

Tasks

• •Create onboarding presentations for customers
• •Support Customer Success Managers in customer interactions
• •Prepare for customer calls and follow up on action items
• •Shadow Customer Success Managers during customer calls
• •Collaborate with professors and academic contacts for the Academic Edition
• •Set up workspaces and plan guest lectures and workshops
• •Maintain customer data and manage internal processes
• •Organize internal meetings for product learning and knowledge sharing
• •Handle tasks like MTM setup and Salesforce reporting
• •Assist in organizing community events
• •Update and manage Confluence pages
• •Stay informed about product updates and share changes with customers
• •Support Customer Success Managers in achieving their OKRs
• •Develop and update demo workspaces for specific use cases
• •Learn key Customer Success metrics like NDR
• •Organize team activities to enhance team spirit and productivity
• •Participate in team and company-wide meetings and workshops
• •Build a strong cross-departmental network