Muster
Service Desk Agent(m/w/x)
Full-timeOn-siteJunior
Lupfig, Dielsdorf
New Job?Nejo!
The AI Job Search Engine
SW
SwissquoteService Desk Specialist(m/w/x)
Zürich
Full-timeOn-siteExperienced
Description
You will serve as the primary point of contact for technical support, ensuring smooth operations by troubleshooting hardware and software issues while maintaining the company's knowledge base.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Two years Service Desk experience
- •Independent ticket management in ITSM
- •Windows 10/11 administration and troubleshooting
- •Basic computer network understanding
- •Active Directory or Entra ID experience
- •Microsoft 365 installation and administration
- •Good documentation skills
- •CompTIA A+ certification
- •Microsoft Certified MD-100 or MD-102
- •VET Diploma in IT or equivalent
- •ITIL Foundation Certificate
- •CompTIA Network+ certification
- •Microsoft 365 Certified Fundamentals
- •Service orientation and work ethic
- •Excellent communication skills
- •Teamwork, autonomy, and accountability
- •Attention to detail
- •Willingness to learn and adapt
- •Fluency in German and English
- •Basic knowledge of French
Education
Vocational certification
Work Experience
2 years
Tasks
- •Provide first-line support for workstations and peripherals
- •Manage account access and network connectivity
- •Support printing services and Microsoft Office applications
- •Handle telephony and front-desk duties
- •Communicate technical instructions to non-technical users
- •Perform initial troubleshooting and provide solutions
- •Escalate incidents and follow up until resolution
- •Document requests in the Jira ticketing system
- •Provide regular status updates to users
- •Maintain the Confluence Eureka knowledge base
- •Track hardware movements and update asset information
- •Support employee onboarding and offboarding processes
Tools & Technologies
ITSMWindows 10Windows 11VPNWi-FiActive DirectoryEntra IDMicrosoft 365OutlookOneDriveTeams
Languages
German – Business Fluent
English – Business Fluent
French – Basic
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Swissquote and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Rothschild & Co
IT Service Management and Workplace Specialist(m/w/x)
Full-timeOn-siteExperiencedZürich - Nobel Biocare
IT operations Specialist(m/w/x)
Full-timeOn-siteNot specifiedZürich - Atos Group
Service Operation Desk Engineer(m/w/x)
Full-timeOn-siteExperiencedZürich - Philips
Customer Service Support Officer(m/w/x)
Full-timeOn-siteExperiencedHorgen
SW
SwissquoteService Desk Specialist(m/w/x)
Zürich
Full-timeOn-siteExperienced
New Job?Nejo!
The AI Job Search Engine
Description
You will serve as the primary point of contact for technical support, ensuring smooth operations by troubleshooting hardware and software issues while maintaining the company's knowledge base.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Two years Service Desk experience
- •Independent ticket management in ITSM
- •Windows 10/11 administration and troubleshooting
- •Basic computer network understanding
- •Active Directory or Entra ID experience
- •Microsoft 365 installation and administration
- •Good documentation skills
- •CompTIA A+ certification
- •Microsoft Certified MD-100 or MD-102
- •VET Diploma in IT or equivalent
- •ITIL Foundation Certificate
- •CompTIA Network+ certification
- •Microsoft 365 Certified Fundamentals
- •Service orientation and work ethic
- •Excellent communication skills
- •Teamwork, autonomy, and accountability
- •Attention to detail
- •Willingness to learn and adapt
- •Fluency in German and English
- •Basic knowledge of French
Education
Vocational certification
Work Experience
2 years
Tasks
- •Provide first-line support for workstations and peripherals
- •Manage account access and network connectivity
- •Support printing services and Microsoft Office applications
- •Handle telephony and front-desk duties
- •Communicate technical instructions to non-technical users
- •Perform initial troubleshooting and provide solutions
- •Escalate incidents and follow up until resolution
- •Document requests in the Jira ticketing system
- •Provide regular status updates to users
- •Maintain the Confluence Eureka knowledge base
- •Track hardware movements and update asset information
- •Support employee onboarding and offboarding processes
Tools & Technologies
ITSMWindows 10Windows 11VPNWi-FiActive DirectoryEntra IDMicrosoft 365OutlookOneDriveTeams
Languages
German – Business Fluent
English – Business Fluent
French – Basic
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Swissquote and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Swissquote
Industry
FinancialServices
Description
The company is the Swiss leader in online banking, providing trading, investing, and banking services to over 500,000 clients.
Not a perfect match?
- Muster
Service Desk Agent(m/w/x)
Full-timeOn-siteJuniorLupfig, Dielsdorf - Rothschild & Co
IT Service Management and Workplace Specialist(m/w/x)
Full-timeOn-siteExperiencedZürich - Nobel Biocare
IT operations Specialist(m/w/x)
Full-timeOn-siteNot specifiedZürich - Atos Group
Service Operation Desk Engineer(m/w/x)
Full-timeOn-siteExperiencedZürich - Philips
Customer Service Support Officer(m/w/x)
Full-timeOn-siteExperiencedHorgen