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GE
Genesys
9d ago

Product Support Associate(m/w/x)

Zürich
Full-timeOn-siteJunior
AI/ML

Description

In this role, you will solve technical challenges and support customers across various platforms. You'll ensure high-quality service by documenting solutions and collaborating with experts.

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Requirements

  • •Strong written and verbal communication skills
  • •Patience
  • •Willingness to learn and take challenges
  • •Basic technical aptitude and learning enthusiasm
  • •Strong written and verbal communication skills
  • •Ability to explain technical information clearly
  • •Customer-focused mindset and problem-solving attitude
  • •Location in Switzerland
  • •Willingness to participate in on-call rotation
  • •Comfort working in fast-paced environments
  • •Ability to work under pressure
  • •Passion for customer satisfaction
  • •Ability to present complex information clearly
  • •Familiarity with networking, web, or contact-centers
  • •Previous customer service experience
  • •Technical coursework or certification in IT

Education

Vocational certification

Tasks

  • •Interact with customers via phone, email, and chat
  • •Provide accurate technical solutions to user problems
  • •Escalate complex issues to subject matter experts
  • •Document troubleshooting steps and resolutions in the system
  • •Create knowledge-base articles and troubleshooting guides
  • •Maintain expertise in current and new product features
  • •Participate in an on-call rotation for urgent issues

Tools & Technologies

Networking conceptsWeb technologiesContact center operations

Languages

English – Business Fluent

Benefits

Purpose-Driven Work

  • •Independence to make impact
  • •Ownership of work

Other Benefits

  • •Reasonable accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Genesys and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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