TP Deutschland
Call Center Agent(m/w/x)
Full-timeOn-siteJunior
Zürich
from CHF 51,825 / year
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Providing technical solutions and creating knowledge base articles for an AI-powered Experience Orchestration platform. Strong written and verbal communication skills and basic technical aptitude essential. Reasonable accommodations provided.
Requirements
- Strong written and verbal communication skills
- Patience
- Willingness to learn and take challenges
- Basic technical aptitude and learning enthusiasm
- Strong written and verbal communication skills
- Ability to explain technical information clearly
- Customer-focused mindset and problem-solving attitude
- Location in Switzerland
- Willingness to participate in on-call rotation
- Comfort working in fast-paced environments
- Ability to work under pressure
- Passion for customer satisfaction
- Ability to present complex information clearly
- Familiarity with networking, web, or contact-centers
- Previous customer service experience
- Technical coursework or certification in IT
Tasks
- Interact with customers via phone, email, and chat
- Provide accurate technical solutions to user problems
- Escalate complex issues to subject matter experts
- Document troubleshooting steps and resolutions in the system
- Create knowledge-base articles and troubleshooting guides
- Maintain expertise in current and new product features
- Participate in an on-call rotation for urgent issues
Education
- Vocational certification
Languages
- English – Business Fluent
Tools & Technologies
- Networking concepts
- Web technologies
- Contact center operations
Benefits
Purpose-Driven Work
- Independence to make impact
- Ownership of work
Other Benefits
- Reasonable accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Genesys and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Providing technical solutions and creating knowledge base articles for an AI-powered Experience Orchestration platform. Strong written and verbal communication skills and basic technical aptitude essential. Reasonable accommodations provided.
Requirements
- Strong written and verbal communication skills
- Patience
- Willingness to learn and take challenges
- Basic technical aptitude and learning enthusiasm
- Strong written and verbal communication skills
- Ability to explain technical information clearly
- Customer-focused mindset and problem-solving attitude
- Location in Switzerland
- Willingness to participate in on-call rotation
- Comfort working in fast-paced environments
- Ability to work under pressure
- Passion for customer satisfaction
- Ability to present complex information clearly
- Familiarity with networking, web, or contact-centers
- Previous customer service experience
- Technical coursework or certification in IT
Tasks
- Interact with customers via phone, email, and chat
- Provide accurate technical solutions to user problems
- Escalate complex issues to subject matter experts
- Document troubleshooting steps and resolutions in the system
- Create knowledge-base articles and troubleshooting guides
- Maintain expertise in current and new product features
- Participate in an on-call rotation for urgent issues
Education
- Vocational certification
Languages
- English – Business Fluent
Tools & Technologies
- Networking concepts
- Web technologies
- Contact center operations
Benefits
Purpose-Driven Work
- Independence to make impact
- Ownership of work
Other Benefits
- Reasonable accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Genesys and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Genesys
Industry
IT
Description
Genesys empowers organizations to create the best customer and employee experiences with its AI-powered Experience Orchestration platform, driving loyalty, growth, and efficiency.
Not a perfect match?
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