Genesys
Product Support Associate(m/w/x)
Full-timeOn-siteJunior
Zürich
New Job?Nejo!
The AI Job Search Engine
GE
GenesysProduct Support Manager(m/w/x)
Zürich
Full-timeOn-siteSenior
AI/ML
Description
You will lead the Swiss support team, balancing daily operations and performance coaching to ensure customers and partners receive a world-class technical experience.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Residency in Switzerland
- •BS/MS/BA or equivalent degree
- •Good communication and interpersonal skills
- •Ability to interact with customers
- •8 years of industry experience
- •3 years customer-facing management experience
- •Ability to maintain Genesys relationships
- •Strong leadership and team management
- •5 years Supervisor or Manager experience
- •Strong operational and planning skills
- •Procedural, systems and process knowledge
- •Effective decision-making skills
- •Ability to define and delegate metrics
- •Performance metrics management and reporting
- •Focus on continuous process improvement
- •Accountability for self and department
- •Demonstrated Emotional Intelligence (EQ) skills
- •Effective audience-specific communication design
- •Ability to motivate employees
- •Relationship building across organization levels
- •Maneuvering through complex organizational dynamics
- •Effective and efficient conflict handling
- •Honesty, integrity, and authenticity
- •Objective and solution-driven communication
- •Self-awareness and openness to feedback
- •Ability to build effective teams
- •Willingness to lead and manage
Education
Bachelor's degree
OR
Master's degree
OR
Vocational certification
Work Experience
8 years
Tasks
- •Lead and oversee the Switzerland-based Product Support team
- •Manage team assignments and work schedules
- •Ensure efficient work allocation and status tracking
- •Maintain high-level knowledge of the Genesys Cloud Platform
- •Provide escalation support and resolve customer issues
- •Conduct team administration and performance reviews
- •Support hiring and onboarding for new members
- •Manage team performance against key metrics
- •Implement continuous performance processes and standards
- •Collaborate with global leadership to deliver objectives
- •Coordinate technical training and proficiency development
- •Foster team creativity to enhance the customer experience
Tools & Technologies
Genesys
Languages
English – Business Fluent
Benefits
Purpose-Driven Work
- •Independence to make impact
- •Ownership of work
Other Benefits
- •Reasonable accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Genesys and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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GenesysProduct Support Manager(m/w/x)
Zürich
Full-timeOn-siteSenior
AI/ML
New Job?Nejo!
The AI Job Search Engine
Description
You will lead the Swiss support team, balancing daily operations and performance coaching to ensure customers and partners receive a world-class technical experience.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Residency in Switzerland
- •BS/MS/BA or equivalent degree
- •Good communication and interpersonal skills
- •Ability to interact with customers
- •8 years of industry experience
- •3 years customer-facing management experience
- •Ability to maintain Genesys relationships
- •Strong leadership and team management
- •5 years Supervisor or Manager experience
- •Strong operational and planning skills
- •Procedural, systems and process knowledge
- •Effective decision-making skills
- •Ability to define and delegate metrics
- •Performance metrics management and reporting
- •Focus on continuous process improvement
- •Accountability for self and department
- •Demonstrated Emotional Intelligence (EQ) skills
- •Effective audience-specific communication design
- •Ability to motivate employees
- •Relationship building across organization levels
- •Maneuvering through complex organizational dynamics
- •Effective and efficient conflict handling
- •Honesty, integrity, and authenticity
- •Objective and solution-driven communication
- •Self-awareness and openness to feedback
- •Ability to build effective teams
- •Willingness to lead and manage
Education
Bachelor's degree
OR
Master's degree
OR
Vocational certification
Work Experience
8 years
Tasks
- •Lead and oversee the Switzerland-based Product Support team
- •Manage team assignments and work schedules
- •Ensure efficient work allocation and status tracking
- •Maintain high-level knowledge of the Genesys Cloud Platform
- •Provide escalation support and resolve customer issues
- •Conduct team administration and performance reviews
- •Support hiring and onboarding for new members
- •Manage team performance against key metrics
- •Implement continuous performance processes and standards
- •Collaborate with global leadership to deliver objectives
- •Coordinate technical training and proficiency development
- •Foster team creativity to enhance the customer experience
Tools & Technologies
Genesys
Languages
English – Business Fluent
Benefits
Purpose-Driven Work
- •Independence to make impact
- •Ownership of work
Other Benefits
- •Reasonable accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Genesys and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Genesys
Industry
IT
Description
Genesys empowers organizations to create the best customer and employee experiences with its AI-powered Experience Orchestration platform, driving loyalty, growth, and efficiency.
Not a perfect match?
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