Description

In this role, you will manage key enterprise accounts, focusing on driving performance and client satisfaction. Your day-to-day responsibilities will involve building relationships, negotiating renewals, and identifying growth opportunities while collaborating with various internal teams.

Requirements

• •5+ years of experience in B2B Account Management
• •Proven track record in managing large or complex customer accounts
• •Ability to navigate legacy and new product environments
• •Excellent communication skills
• •Strong sense of ownership and strategic mindset
• •Comfortable working cross-functionally
• •Fluency in English and German (written and spoken)
• •Willingness to travel (approx. 2-3 days per month)

Tasks

• •Own and manage relationships with assigned accounts
• •Drive account performance to achieve ≥95% GRR and ≥115% NRR annually
• •Lead renewal cycles and negotiate commercial and contractual terms
• •Identify and qualify upsell and cross-sell opportunities
• •Build and maintain relationships with key stakeholders at various levels
• •Serve as the internal advocate for clients, ensuring team alignment
• •Monitor adoption and satisfaction across the portfolio
• •Proactively manage risks related to client accounts
• •Collaborate with internal teams to address client requests
• •Provide regular account updates and contribute to planning and forecasting
• •Stay updated on compensation trends and product developments