Eucalyptus
Patient Support Specialist(m/w/x)
Full-timeWith HomeofficeJunior
Berlin
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EUEucalyptus
Customer Support Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeJunior
Nejo AI Summary
Patient communication and consultation flow management for a weight management program combining medication and tailored support. Bilingual German/English (B2 min) and 1-2 years customer-facing experience required. Equity for everyone, professional development leave, and annual learning budgets.
Requirements
- At least 1-2 years of experience in customer support, hospitality, sales, or another customer-facing role
- Bilingual in German and English (German fluent, English minimum B2)
- Strong written and verbal communication skills
- Empathy, reliability, and strong problem-solving skills
- Experience with CX software, Google Suite, and Zendesk
- Ability to take initiative in fast-paced environments
- Fast learner and independent problem solver
- Experience working at a startup (bonus)
Tasks
- Communicate with patients and doctors
- Manage consultation flows via the platform
- Onboard new patients
- Proactively resolve patient tickets
- Make outbound calls to ensure patient satisfaction
- Collaborate with pharmacy, nurses, and prescribers
- Ensure timely delivery of patient orders
- Gather and share patient feedback
- Escalate issues and fix bugs
- Support process documentation development and maintenance
- Manage the Facebook community, including member approval and posts
- Adapt to changing needs by taking on new responsibilities
Work Experience
- 1 - 2 years
Education
- Compulsory education
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- Google Suite
- Zendesk
Benefits
Competitive Pay
- Equity for everyone
Learning & Development
- Annual learning budgets
Other Benefits
- Professional development leave
Mentorship & Coaching
- Peer shadowing
Informal Culture
- Global knowledge-sharing culture
More Vacation Days
- 25 days of annual leave
Healthcare & Fitness
- Wellness allowance
Workation & Sabbatical
- 3 weeks of work-from-anywhere
Flexible Working
- Hybrid work focused on impact
Modern Office
- Energising office
Team Events
- Regular socials
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Eucalyptus and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Eucalyptus
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EUEucalyptus
Customer Support Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeJunior
Nejo AI Summary
Patient communication and consultation flow management for a weight management program combining medication and tailored support. Bilingual German/English (B2 min) and 1-2 years customer-facing experience required. Equity for everyone, professional development leave, and annual learning budgets.
Requirements
- At least 1-2 years of experience in customer support, hospitality, sales, or another customer-facing role
- Bilingual in German and English (German fluent, English minimum B2)
- Strong written and verbal communication skills
- Empathy, reliability, and strong problem-solving skills
- Experience with CX software, Google Suite, and Zendesk
- Ability to take initiative in fast-paced environments
- Fast learner and independent problem solver
- Experience working at a startup (bonus)
Tasks
- Communicate with patients and doctors
- Manage consultation flows via the platform
- Onboard new patients
- Proactively resolve patient tickets
- Make outbound calls to ensure patient satisfaction
- Collaborate with pharmacy, nurses, and prescribers
- Ensure timely delivery of patient orders
- Gather and share patient feedback
- Escalate issues and fix bugs
- Support process documentation development and maintenance
- Manage the Facebook community, including member approval and posts
- Adapt to changing needs by taking on new responsibilities
Work Experience
- 1 - 2 years
Education
- Compulsory education
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- Google Suite
- Zendesk
Benefits
Competitive Pay
- Equity for everyone
Learning & Development
- Annual learning budgets
Other Benefits
- Professional development leave
Mentorship & Coaching
- Peer shadowing
Informal Culture
- Global knowledge-sharing culture
More Vacation Days
- 25 days of annual leave
Healthcare & Fitness
- Wellness allowance
Workation & Sabbatical
- 3 weeks of work-from-anywhere
Flexible Working
- Hybrid work focused on impact
Modern Office
- Energising office
Team Events
- Regular socials
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Eucalyptus and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Eucalyptus
Industry
Healthcare
Description
The company is behind Juniper, a leading weight management program combining medication with tailored nutrition and exercise support.
Not a perfect match?
- Eucalyptus
Patient Support Specialist(m/w/x)
Full-timeWith HomeofficeJuniorBerlin - Eucalyptus
Kundenbetreuer:in – Support im TeleHealth-Startup(m/w/x)
Full-timeWith HomeofficeJuniorBerlin - Bella & Bona
Customer Support Specialist (German Speaker)(m/w/x)
Full-timeWith HomeofficeJuniorMünchen, Berlin - Moss
Customer Service Specialist - German / English(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Kranus Health GmbH
Patient Success & Care Manager(m/w/x)
Full-timeWith HomeofficeJuniorBerlin