Pliant
Customer Support Specialist(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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MOMoss
Customer Service Specialist - German / English(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Handling support queries for SMBs on a SaaS spend management platform, optimizing processes and supporting shift management. Customer-facing experience and C1 fluency in both languages required. 20 days work from abroad, 600 EUR L&D budget.
Requirements
- Experience in customer-facing roles
- Fluency in German (C1) and English (C1)
- Methodical thinking and data-driven approach
- Proactive problem-solving skills
- Clear communication skills
- Customer orientation and empathy
- Quick learning ability
Tasks
- Handle customer support queries via calls, chat, and emails
- Gather insights about customer needs and relay them to the product team
- Innovate and optimize internal processes to enhance customer experience
- Support the team with shift management and technical leadership
- Participate in projects aimed at improving the support experience
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Competitive Pay
- Top-of-market compensation package
Workation & Sabbatical
- 20 days work from abroad
Learning & Development
- 600 EUR Learning & Development Budget
Other Benefits
- Other local benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MOMoss
Customer Service Specialist - German / English(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Handling support queries for SMBs on a SaaS spend management platform, optimizing processes and supporting shift management. Customer-facing experience and C1 fluency in both languages required. 20 days work from abroad, 600 EUR L&D budget.
Requirements
- Experience in customer-facing roles
- Fluency in German (C1) and English (C1)
- Methodical thinking and data-driven approach
- Proactive problem-solving skills
- Clear communication skills
- Customer orientation and empathy
- Quick learning ability
Tasks
- Handle customer support queries via calls, chat, and emails
- Gather insights about customer needs and relay them to the product team
- Innovate and optimize internal processes to enhance customer experience
- Support the team with shift management and technical leadership
- Participate in projects aimed at improving the support experience
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Competitive Pay
- Top-of-market compensation package
Workation & Sabbatical
- 20 days work from abroad
Learning & Development
- 600 EUR Learning & Development Budget
Other Benefits
- Other local benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Moss
Industry
IT
Description
Moss is a SaaS scale-up founded in Berlin, aiming to power SMBs' spend across Europe with a fully digital, AI-driven solution.
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