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400 salesforce.com sarl
last mo.

Account Executive - Agentforce Service(m/w/x)

Zürich
Full-timeWith Home OfficeSenior
AI/ML

Description

In this role, you will drive the transformation of customer service by partnering with Core Account Executives to identify opportunities, articulate the benefits of the AI platform, and lead the deal cycle to close business effectively.

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Requirements

  • •Native/Fluent German and English
  • •Consultative mindset
  • •Collaboration skills
  • •Resilience

Work Experience

approx. 4 - 6 years

Tasks

  • •Lead the transformation of customer service
  • •Cover Enterprise and Commercial accounts in Switzerland
  • •Act as a strategic overlay to Core Account Executives
  • •Identify Service opportunities with Core AEs
  • •Provide expertise to unlock deals
  • •Articulate how the AI platform resolves routine cases
  • •Empower human agents to focus on high-value work
  • •Lead the Service-specific deal cycle
  • •Coordinate with Solution Engineers, Customer Success, and Partners
  • •Analyze territory for untapped potential in customer service

Languages

German – Native

English – Native

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