Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - German market focus(m/w/x)
Vollzeitmit HomeofficeKeine Angabe
Berlin
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ZAZalando CuCa Ops Excellence SE & Co. KG
Service Optimisation Expert(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Data Science
Nejo KI-Zusammenfassung
Piloting new customer services and preparing Customer Care solutions for a pan-European fashion e-commerce platform. 2+ years customer service or escalation handling experience required. Employee shares program, 40% off fashion products, 2 paid volunteering days.
Anforderungen
- Minimum 2 years of customer service experience or handling customer escalations
- Strong knowledge of Customer Care processes and technologies
- Ability to critically evaluate and challenge processes
- Creative problem-solving skills
- Strong decision-making capabilities
- Ability to adapt to changing projects and priorities
- Familiarity with Six Sigma or similar methodologies
- Knowledge in supporting implementation of customer-facing solutions
- Very good stakeholder management and communication skills
- Business proficiency in English and proficiency in other market languages
Aufgaben
- Lead testing and piloting of new customer services
- Support trialing of innovative solutions across CuCa touchpoints
- Contribute to AI evolution through sentiment monitoring
- Label data for machine learning model development
- Prepare Customer Care solutions for broader scaling
- Navigate customer interactions outside defined guidelines
- Engage in regular direct customer contact
- Conduct service benchmarking to identify best practices
- Perform quality assessments to refine processes
Berufserfahrung
- 2 Jahre
Ausbildung
- Matura
Sprachen
- Englisch – verhandlungssicher
Benefits
Attraktive Vergütung
- Employee shares program
Mitarbeiterrabatte
- 40% off fashion and beauty products
- 30% off Lounge by Zalando
- Discounts from external partners
Sinnstiftende Arbeit
- 2 paid volunteering days
Workation & Sabbatical
- Work from abroad for up to 30 days
Mehr Urlaubstage
- 27 days of vacation for full-time employees
Sonstige Vorteile
- Relocation assistance
Familienfreundlichkeit
- Family services including counseling
Gesundheits- & Fitnessangebote
- Health and wellbeing options
Mentale Gesundheitsförderung
- Mental health support and coaching
Weiterbildungsangebote
- Training platform and peer-to-peer review
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Zalando CuCa Ops Excellence SE & Co. KG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Zalando CuCa Ops Excellence SE & Co. KG
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Customer Relations Expert - Latvian, Estonian or Lithuanian(m/w/x)
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Senior Salesforce Engineer - Customer Care Technology(m/w/x)
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ZAZalando CuCa Ops Excellence SE & Co. KG
Service Optimisation Expert(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Data Science
Nejo KI-Zusammenfassung
Piloting new customer services and preparing Customer Care solutions for a pan-European fashion e-commerce platform. 2+ years customer service or escalation handling experience required. Employee shares program, 40% off fashion products, 2 paid volunteering days.
Anforderungen
- Minimum 2 years of customer service experience or handling customer escalations
- Strong knowledge of Customer Care processes and technologies
- Ability to critically evaluate and challenge processes
- Creative problem-solving skills
- Strong decision-making capabilities
- Ability to adapt to changing projects and priorities
- Familiarity with Six Sigma or similar methodologies
- Knowledge in supporting implementation of customer-facing solutions
- Very good stakeholder management and communication skills
- Business proficiency in English and proficiency in other market languages
Aufgaben
- Lead testing and piloting of new customer services
- Support trialing of innovative solutions across CuCa touchpoints
- Contribute to AI evolution through sentiment monitoring
- Label data for machine learning model development
- Prepare Customer Care solutions for broader scaling
- Navigate customer interactions outside defined guidelines
- Engage in regular direct customer contact
- Conduct service benchmarking to identify best practices
- Perform quality assessments to refine processes
Berufserfahrung
- 2 Jahre
Ausbildung
- Matura
Sprachen
- Englisch – verhandlungssicher
Benefits
Attraktive Vergütung
- Employee shares program
Mitarbeiterrabatte
- 40% off fashion and beauty products
- 30% off Lounge by Zalando
- Discounts from external partners
Sinnstiftende Arbeit
- 2 paid volunteering days
Workation & Sabbatical
- Work from abroad for up to 30 days
Mehr Urlaubstage
- 27 days of vacation for full-time employees
Sonstige Vorteile
- Relocation assistance
Familienfreundlichkeit
- Family services including counseling
Gesundheits- & Fitnessangebote
- Health and wellbeing options
Mentale Gesundheitsförderung
- Mental health support and coaching
Weiterbildungsangebote
- Training platform and peer-to-peer review
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Zalando CuCa Ops Excellence SE & Co. KG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Zalando CuCa Ops Excellence SE & Co. KG
Branche
Retail
Beschreibung
The company aims to be the leading pan-European ecosystem for fashion and lifestyle e-commerce, inclusive by design.
Noch nicht perfekt?
- Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - German market focus(m/w/x)
Vollzeitmit HomeofficeKeine AngabeBerlin - Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert(m/w/x)
Vollzeitmit HomeofficeKeine AngabeBerlin - Zalando CuCa Ops Excellence SE & Co. KG
Risk Mitigation Experts(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - Latvian, Estonian or Lithuanian(m/w/x)
Vollzeitmit HomeofficeKeine AngabeBerlin - Zalando
Senior Salesforce Engineer - Customer Care Technology(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin