Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - German market focus(m/w/x)
Vollzeitmit HomeofficeKeine Angabe
Berlin
Neuer Job?Nejo!
Die KI-Suchmaschine für Jobs
ZAZalando CuCa Ops Excellence SE & Co. KG
Risk Mitigation Experts(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Investigating sensitive customer cases and fraud using specialized tools for a pan-European fashion e-commerce platform. Two years customer service experience and considered decision-making expected. Employee shares program, 40% Zalando discount, 2 paid volunteering days.
Anforderungen
- Two years customer service experience
- Understanding of customer care processes
- Interest in data privacy and fraud
- Ability to learn fraud detection tools
- Experience in considered decision-making
- Dedication to maintaining high standards
- Ability to suggest process improvements
- Strong problem-solving skills
- Business proficiency in English
Aufgaben
- Investigate and resolve sensitive customer cases
- Address potential fraud and privacy concerns
- Make decisions using specialized restricted tools
- Analyze complex situations outside standard processes
- Review Tier 2 support team handlings
- Provide constructive feedback to service providers
- Perform four-eye principle accuracy checks
- Monitor and respond to public social media channels
- Collaborate with the Fraud Advisory Team
- Ensure compliance with GDPR and privacy laws
- Align with Communications on public messaging
- Monitor internal fraud reports and suspicious activity
- Partner with Analytics and Compliance teams
Berufserfahrung
- 2 Jahre
Ausbildung
- Matura
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- GDPR
Benefits
Attraktive Vergütung
- Employee shares program
Mitarbeiterrabatte
- 40% Zalando discount
- 30% Lounge by Zalando discount
- External partner discounts
Sinnstiftende Arbeit
- 2 paid volunteering days
Flexibles Arbeiten
- Work from abroad
Mehr Urlaubstage
- 27 days of vacation
Familienfreundlichkeit
- Family counseling and support
Gesundheits- & Fitnessangebote
- Health and wellbeing options
Mentale Gesundheitsförderung
- Mental health support
Weiterbildungsangebote
- Training platform
Mentoring & Coaching
- Biannual peer-to-peer review
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Zalando CuCa Ops Excellence SE & Co. KG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Zalando CuCa Ops Excellence SE & Co. KG
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Service Optimisation Expert(m/w/x)
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Customer Relations Expert - Latvian, Estonian or Lithuanian(m/w/x)
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Senior Applied Scientist- Risk Management(m/w/x)
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ZAZalando CuCa Ops Excellence SE & Co. KG
Risk Mitigation Experts(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Investigating sensitive customer cases and fraud using specialized tools for a pan-European fashion e-commerce platform. Two years customer service experience and considered decision-making expected. Employee shares program, 40% Zalando discount, 2 paid volunteering days.
Anforderungen
- Two years customer service experience
- Understanding of customer care processes
- Interest in data privacy and fraud
- Ability to learn fraud detection tools
- Experience in considered decision-making
- Dedication to maintaining high standards
- Ability to suggest process improvements
- Strong problem-solving skills
- Business proficiency in English
Aufgaben
- Investigate and resolve sensitive customer cases
- Address potential fraud and privacy concerns
- Make decisions using specialized restricted tools
- Analyze complex situations outside standard processes
- Review Tier 2 support team handlings
- Provide constructive feedback to service providers
- Perform four-eye principle accuracy checks
- Monitor and respond to public social media channels
- Collaborate with the Fraud Advisory Team
- Ensure compliance with GDPR and privacy laws
- Align with Communications on public messaging
- Monitor internal fraud reports and suspicious activity
- Partner with Analytics and Compliance teams
Berufserfahrung
- 2 Jahre
Ausbildung
- Matura
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- GDPR
Benefits
Attraktive Vergütung
- Employee shares program
Mitarbeiterrabatte
- 40% Zalando discount
- 30% Lounge by Zalando discount
- External partner discounts
Sinnstiftende Arbeit
- 2 paid volunteering days
Flexibles Arbeiten
- Work from abroad
Mehr Urlaubstage
- 27 days of vacation
Familienfreundlichkeit
- Family counseling and support
Gesundheits- & Fitnessangebote
- Health and wellbeing options
Mentale Gesundheitsförderung
- Mental health support
Weiterbildungsangebote
- Training platform
Mentoring & Coaching
- Biannual peer-to-peer review
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Zalando CuCa Ops Excellence SE & Co. KG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Zalando CuCa Ops Excellence SE & Co. KG
Branche
Retail
Beschreibung
The company aims to be the leading pan-European ecosystem for fashion and lifestyle e-commerce, inclusive by design.
Noch nicht perfekt?
- Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - German market focus(m/w/x)
Vollzeitmit HomeofficeKeine AngabeBerlin - Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert(m/w/x)
Vollzeitmit HomeofficeKeine AngabeBerlin - Zalando CuCa Ops Excellence SE & Co. KG
Service Optimisation Expert(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - Latvian, Estonian or Lithuanian(m/w/x)
Vollzeitmit HomeofficeKeine AngabeBerlin - Zalando Payments GmbH
Senior Applied Scientist- Risk Management(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin