Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert(m/w/x)
Vollzeitmit HomeofficeKeine Angabe
Berlin
Neuer Job?Nejo!
Die KI-Suchmaschine für Jobs
ZAZalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - German market focus(m/w/x)
Berlin
Vollzeitmit Homeoffice
Nejo KI-Zusammenfassung
Resolving complex, escalated customer cases for fashion e-commerce in the German market, including case investigations and feedback to specialists. Meticulous approach to complex customer case resolution essential. Employee shares program, 40% Zalando discount, 2 paid volunteering days.
Anforderungen
- Proven customer support expertise
- Meticulous approach and high standards
- Proven adaptability and resilience
- Proactive and innovative mindset
- Interpersonal and stakeholder management skills
- Business proficiency in German and English
Aufgaben
- Resolve complex and escalated customer cases
- Review case histories and conduct investigations
- Drive high-quality resolutions beyond standard guidelines
- Perform qualitative assessments of customer interactions
- Provide constructive feedback to service specialists
- Support multiple international markets simultaneously
- Utilize translation tools for challenger markets
- Engage customers via outbound calls and writing
- De-escalate issues to build strong relationships
- Identify and suggest customer service optimizations
- Manage high-risk escalations affecting brand reputation
- Handle social media and press-related inquiries
- Collaborate with internal departments like Legal and Logistics
- Align with external partners on customer solutions
Ausbildung
- Matura
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Attraktive Vergütung
- Employee shares program
Mitarbeiterrabatte
- 40% Zalando discount
- 30% Lounge by Zalando discount
- External partner discounts
Sinnstiftende Arbeit
- 2 paid volunteering days
Flexibles Arbeiten
- Work from abroad
Mehr Urlaubstage
- 27 days of vacation
Familienfreundlichkeit
- Family counseling and support
Gesundheits- & Fitnessangebote
- Health and wellbeing options
Mentale Gesundheitsförderung
- Mental health support
Weiterbildungsangebote
- Training platform
Mentoring & Coaching
- Biannual peer-to-peer review
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Zalando CuCa Ops Excellence SE & Co. KG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - Latvian, Estonian or Lithuanian(m/w/x)
Vollzeitmit HomeofficeKeine AngabeBerlin - Zalando CuCa Ops Excellence SE & Co. KG
Service Optimisation Expert(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Zalando CuCa Ops Excellence SE & Co. KG
Risk Mitigation Experts(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Moss
Customer Service Specialist - German / English(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin
ZAZalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - German market focus(m/w/x)
Berlin
Vollzeitmit Homeoffice
Nejo KI-Zusammenfassung
Resolving complex, escalated customer cases for fashion e-commerce in the German market, including case investigations and feedback to specialists. Meticulous approach to complex customer case resolution essential. Employee shares program, 40% Zalando discount, 2 paid volunteering days.
Anforderungen
- Proven customer support expertise
- Meticulous approach and high standards
- Proven adaptability and resilience
- Proactive and innovative mindset
- Interpersonal and stakeholder management skills
- Business proficiency in German and English
Aufgaben
- Resolve complex and escalated customer cases
- Review case histories and conduct investigations
- Drive high-quality resolutions beyond standard guidelines
- Perform qualitative assessments of customer interactions
- Provide constructive feedback to service specialists
- Support multiple international markets simultaneously
- Utilize translation tools for challenger markets
- Engage customers via outbound calls and writing
- De-escalate issues to build strong relationships
- Identify and suggest customer service optimizations
- Manage high-risk escalations affecting brand reputation
- Handle social media and press-related inquiries
- Collaborate with internal departments like Legal and Logistics
- Align with external partners on customer solutions
Ausbildung
- Matura
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Attraktive Vergütung
- Employee shares program
Mitarbeiterrabatte
- 40% Zalando discount
- 30% Lounge by Zalando discount
- External partner discounts
Sinnstiftende Arbeit
- 2 paid volunteering days
Flexibles Arbeiten
- Work from abroad
Mehr Urlaubstage
- 27 days of vacation
Familienfreundlichkeit
- Family counseling and support
Gesundheits- & Fitnessangebote
- Health and wellbeing options
Mentale Gesundheitsförderung
- Mental health support
Weiterbildungsangebote
- Training platform
Mentoring & Coaching
- Biannual peer-to-peer review
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Zalando CuCa Ops Excellence SE & Co. KG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Zalando CuCa Ops Excellence SE & Co. KG
Branche
Retail
Beschreibung
The company aims to be the leading pan-European ecosystem for fashion and lifestyle e-commerce, inclusive by design.
Noch nicht perfekt?
- Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert(m/w/x)
Vollzeitmit HomeofficeKeine AngabeBerlin - Zalando CuCa Ops Excellence SE & Co. KG
Customer Relations Expert - Latvian, Estonian or Lithuanian(m/w/x)
Vollzeitmit HomeofficeKeine AngabeBerlin - Zalando CuCa Ops Excellence SE & Co. KG
Service Optimisation Expert(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Zalando CuCa Ops Excellence SE & Co. KG
Risk Mitigation Experts(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Moss
Customer Service Specialist - German / English(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin