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Customer Service Specialist - German / English(m/w/x)
Handling support queries for SMBs on a SaaS spend management platform, optimizing processes and supporting shift management. Customer-facing experience and C1 fluency in both languages required. 20 days work from abroad, 600 EUR L&D budget.
Anforderungen
- Experience in customer-facing roles
- Fluency in German (C1) and English (C1)
- Methodical thinking and data-driven approach
- Proactive problem-solving skills
- Clear communication skills
- Customer orientation and empathy
- Quick learning ability
Aufgaben
- Handle customer support queries via calls, chat, and emails
- Gather insights about customer needs and relay them to the product team
- Innovate and optimize internal processes to enhance customer experience
- Support the team with shift management and technical leadership
- Participate in projects aimed at improving the support experience
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Pflichtschulabschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Attraktive Vergütung
- Top-of-market compensation package
Workation & Sabbatical
- 20 days work from abroad
Weiterbildungsangebote
- 600 EUR Learning & Development Budget
Sonstige Vorteile
- Other local benefits
Noch nicht perfekt?
- PliantVollzeitmit HomeofficeBerufserfahrenBerlin
- Eucalyptus
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Customer Service Specialist - German / English(m/w/x)
Handling support queries for SMBs on a SaaS spend management platform, optimizing processes and supporting shift management. Customer-facing experience and C1 fluency in both languages required. 20 days work from abroad, 600 EUR L&D budget.
Anforderungen
- Experience in customer-facing roles
- Fluency in German (C1) and English (C1)
- Methodical thinking and data-driven approach
- Proactive problem-solving skills
- Clear communication skills
- Customer orientation and empathy
- Quick learning ability
Aufgaben
- Handle customer support queries via calls, chat, and emails
- Gather insights about customer needs and relay them to the product team
- Innovate and optimize internal processes to enhance customer experience
- Support the team with shift management and technical leadership
- Participate in projects aimed at improving the support experience
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Pflichtschulabschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Attraktive Vergütung
- Top-of-market compensation package
Workation & Sabbatical
- 20 days work from abroad
Weiterbildungsangebote
- 600 EUR Learning & Development Budget
Sonstige Vorteile
- Other local benefits
Über das Unternehmen
Moss
Branche
IT
Beschreibung
Moss is a SaaS scale-up founded in Berlin, aiming to power SMBs' spend across Europe with a fully digital, AI-driven solution.
Noch nicht perfekt?
- Pliant
Customer Support Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Eucalyptus
Customer Support Specialist(m/w/x)
Vollzeitmit HomeofficeJuniorBerlin - iwoca
Customer Success Advisor - German speaking(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin, Frankfurt am Mainab 30.000 - 38.000 / Jahr - Bella & Bona
Customer Support Specialist (German Speaker)(m/w/x)
Vollzeitmit HomeofficeJuniorMünchen, Berlin - Leapsome
Technical Support Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin