Moss
Customer Service Specialist - German / English(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Berlin
Neuer Job?Nejo!
Die KI-Suchmaschine für Jobs
PLPliant
Customer Support Specialist(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
End-to-end resolution of complex B2B payment issues and technical root cause analysis for engineering teams. Minimum 2 years of experience in fintech or regulated B2B operations required. API-first platform environment, transparent knowledge exchange culture.
Anforderungen
- Persistence in problem solving
- Comfort with ambiguity and proactive learning
- 2+ years experience in B2B Support, Operations, or Fintech
- Comfort working in regulated environments
- Strong attention to detail
- Proactive process improvement skills
- Balance of commercial urgency and compliance
- Experience navigating CRM tools and admin panels
- Understanding of APIs and accounting integrations
- Knowledge of basic financial concepts
- Exceptional written and verbal communication skills
- Ability to explain complex concepts simply
- Willingness to provide occasional holiday coverage
- Fluency in German and English
Aufgaben
- Own complex client issues end-to-end
- Communicate with clarity and confidence
- Investigate root causes of issues
- Distinguish between user and system errors
- Provide technical feedback to Engineering
- Bridge operations between Compliance and Sales
- Triage AML, KYC, and fraud alerts
- Validate data before client involvement
- Manage service recovery for high-value accounts
- Collaborate with Sales, Product, and Risk
- Identify and fix process friction
- Rewrite and update standard operating procedures
- Maintain a global single source of truth
- Reproduce and document technical errors
- Create clean bug reports for Engineering
- Configure card types for specialized verticals
- Set up entity-specific spending limits
- Troubleshoot data sync errors with DATEV and Xero
- Align client configurations with business models
Ausbildung
Matura
Sprachen
Deutsch – verhandlungssicherEnglisch – verhandlungssicher
Tools & Technologien
HubSpotZendeskSalesforceAPIsAccounting Integrations
Benefits
Attraktive Vergütung
- •Attractive remuneration
Sonstige Vorteile
- •Knowledge exchange and excellence
- •Interview accessibility support
Lockere Unternehmenskultur
- •Flat hierarchy
- •Relaxed, professional atmosphere
Sicherer Arbeitsplatz
- •Transparent communication
Weiterbildungsangebote
- •Talent development opportunities
Flexibles Arbeiten
- •Flexible work
- •Remote work possibility
Öffi Tickets
- •Monthly mobility benefit
Gesundheits- & Fitnessangebote
- •Wellhub Membership
Sonstige Zulagen
- •Company card monthly allowance
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Pliant erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Bella & Bona
Customer Support Specialist (German Speaker)(m/w/x)
Vollzeitmit HomeofficeJuniorMünchen, Berlin - Leapsome
Technical Support Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Eucalyptus
Customer Support Specialist(m/w/x)
Vollzeitmit HomeofficeJuniorBerlin - Moss
Graduate Operations Associate(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin
PLPliant
Customer Support Specialist(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
End-to-end resolution of complex B2B payment issues and technical root cause analysis for engineering teams. Minimum 2 years of experience in fintech or regulated B2B operations required. API-first platform environment, transparent knowledge exchange culture.
Anforderungen
- Persistence in problem solving
- Comfort with ambiguity and proactive learning
- 2+ years experience in B2B Support, Operations, or Fintech
- Comfort working in regulated environments
- Strong attention to detail
- Proactive process improvement skills
- Balance of commercial urgency and compliance
- Experience navigating CRM tools and admin panels
- Understanding of APIs and accounting integrations
- Knowledge of basic financial concepts
- Exceptional written and verbal communication skills
- Ability to explain complex concepts simply
- Willingness to provide occasional holiday coverage
- Fluency in German and English
Aufgaben
- Own complex client issues end-to-end
- Communicate with clarity and confidence
- Investigate root causes of issues
- Distinguish between user and system errors
- Provide technical feedback to Engineering
- Bridge operations between Compliance and Sales
- Triage AML, KYC, and fraud alerts
- Validate data before client involvement
- Manage service recovery for high-value accounts
- Collaborate with Sales, Product, and Risk
- Identify and fix process friction
- Rewrite and update standard operating procedures
- Maintain a global single source of truth
- Reproduce and document technical errors
- Create clean bug reports for Engineering
- Configure card types for specialized verticals
- Set up entity-specific spending limits
- Troubleshoot data sync errors with DATEV and Xero
- Align client configurations with business models
Ausbildung
Matura
Sprachen
Deutsch – verhandlungssicherEnglisch – verhandlungssicher
Tools & Technologien
HubSpotZendeskSalesforceAPIsAccounting Integrations
Benefits
Attraktive Vergütung
- •Attractive remuneration
Sonstige Vorteile
- •Knowledge exchange and excellence
- •Interview accessibility support
Lockere Unternehmenskultur
- •Flat hierarchy
- •Relaxed, professional atmosphere
Sicherer Arbeitsplatz
- •Transparent communication
Weiterbildungsangebote
- •Talent development opportunities
Flexibles Arbeiten
- •Flexible work
- •Remote work possibility
Öffi Tickets
- •Monthly mobility benefit
Gesundheits- & Fitnessangebote
- •Wellhub Membership
Sonstige Zulagen
- •Company card monthly allowance
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Pliant erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Pliant
Branche
FinancialServices
Beschreibung
The company is a European fintech specializing in B2B payment solutions, helping businesses streamline spending and improve cash flow.
Noch nicht perfekt?
- Moss
Customer Service Specialist - German / English(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Bella & Bona
Customer Support Specialist (German Speaker)(m/w/x)
Vollzeitmit HomeofficeJuniorMünchen, Berlin - Leapsome
Technical Support Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Eucalyptus
Customer Support Specialist(m/w/x)
Vollzeitmit HomeofficeJuniorBerlin - Moss
Graduate Operations Associate(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin