DKV Mobility
Process Manager Lead-to-Order(m/w/x)
Vollzeit/Teilzeitmit HomeofficeSenior
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DKDKV Mobility
(Senior) Business Process Owner Lead-to-Order(m/w/x)
Vollzeit, Teilzeitmit HomeofficeSenior
Green Job
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Managing lead generation, qualification, and contract closure for B2B payment solutions. Extensive experience in owning end-to-end commercial processes required. Flexible working hours, eBike leasing support.
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Anforderungen
- Extensive experience in owning/managing end-to-end commercial processes
- Experience in Lead-to-Order environment
- Accountability for performance across channels/sales units
- Strong KPI and data-driven mindset
- Ability to identify root causes across funnel
- Understanding of performance drivers/interdependencies
- Derive prioritized improvement initiatives
- Proven track record leading transformation initiatives
- Successfully embedding new process models
- Solid understanding of commercial system landscapes
- Understanding interaction between CRM, ERP, omnichannel, digital, AI
- Translate business requirements into scalable process designs
- Experience managing decentralized process deviations
- Establishing effective governance structures
- Expertise in requirements engineering
- Design, modeling, integration of end-to-end processes
- Experience in international environments
- Strong stakeholder management skills
- Strong influencing skills
- Strong escalation skills in matrix organizations
- Strong end-to-end process mindset
- Ability to structure complex processes
- Define clear ownership across functions/systems
- Design precise interfaces across functions/systems
- Collaborative team player
- Strong focus on quality and impact
- Challenging the status quo
- Solution-oriented thinking
- Continuous improvement mindset
- Severely disabled applicants preferred if equally qualified
Aufgaben
- Oversee end-to-end performance of Lead-to-Order processes
- Manage lead generation, routing, qualification, and initial customer contact
- Conduct needs assessments, create proposals, and close contracts
- Ensure process effectiveness, consistency, and scalability
- Steer process performance using relevant KPIs
- Collaborate with business and system stakeholders for process evolution
- Design and define the target operating model for Lead-to-Order
- Establish business rules, standards, roles, and decision-making frameworks
- Monitor and ensure process performance and target achievement
- Analyze performance deviations and identify root causes
- Implement measures to improve quality, speed, and conversion rates
- Prioritize business requirements and make process change decisions
- Translate business needs into actionable process requirements
- Manage decentralized process deviations and ensure transparent decision-making
- Drive continuous improvement of the Lead-to-Order process
- Work with the Commercial Academy to embed new process logic
- Collaborate with Commercial, Operations, Product, and IT teams
- Maintain up-to-date process documentation and governance standards
- Ensure handover points and policies are clear and applicable internationally
Berufserfahrung
ca. 4 - 6 Jahre
Ausbildung
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Englisch – verhandlungssicher
Tools & Technologien
CRMERPomnichannel systemsdigital platformsAI
Benefits
Gesundheits- & Fitnessangebote
- Comprehensive company health management
Familienfreundlichkeit
- Parent-child offices
- Family-friendly working time models
Firmenfahrrad
- eBike leasing support
Flexibles Arbeiten
- Flexible working hours
- Hybrid work model
Sonstige Vorteile
- Modern learning environment
- Top Employer Germany award
Lockere Unternehmenskultur
- Great Place to Work award
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens DKV Mobility erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei DKV MobilityÜber das Unternehmen
DK
TransportationRatingen
The company is part of a leading European B2B platform for on-the-road payment solutions, committed to a sustainable future of mobility.
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