Ecolab Deutschland GmbH
Associate Customer Service Supervisor(m/w/x)
Vollzeitnur vor OrtManagement
Monheim am Rhein
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
EAEastman
Customer Service - Supervisor(m/w/x)
Langenfeld (Rheinland)
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Leading customer service representatives and advocating for the department within a global specialty materials company. Bachelor's degree and 3-5 years of international customer service experience required. Focus on decision-making and modernization in daily operations.
Anforderungen
- Bachelor or master’s degree preferred
- 3-5 years international & cross-regional Customer Service /Order To Cash processes /Inside Sales and/or Logistics experience
- Proven formal and/or informal leadership track record
- Strong commercial & business acumen
- Strong verbal and written communication skills
- Proven relation building and collaboration skills
- Strong Analytical skills
- Cross-cultural expertise
- Excellent SAP knowledge and experience
- Excellent MS Office knowledge and experience
- Excellent Salesforce.com (CRM) knowledge and experience
- Fluent English
- German language skills advantageous
- Other European language skills advantageous
Aufgaben
- Lead and develop Customer Service Representatives
- Advocate for Customer Service within the Strategic Business Unit
- Foster an environment of decision-making and modernization
- Ensure compliance with Safety, Trade & Compliance, and Sarbanes Oxley guidelines
- Interact with regional and global Customer Service Leaders
- Account for Customer Service performance and satisfaction
- Support business targets through high customer engagement
- Develop strategic relationships within and across teams
- Translate business strategies to the Customer Service team
- Coach and develop team members for role progression
- Use Key Performance Indicators to improve processes and service delivery
- Roll out new capabilities to enhance performance and e-tool adoption
- Collaborate with the Center of Excellence for best practices
- Make decisions based on systematic review of relevant facts
- Communicate clear rationale for decisions and recommendations
- Represent Customer Service in various meetings
- Create an inspiring, respectful, inclusive, and diverse environment
- Attract, hire, and retain top talent
- Lead and support Customer Service projects
- Build external connections to inform customer service trends
Berufserfahrung
- 3 - 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – Grundkenntnisse
- Baskisch – Grundkenntnisse
Tools & Technologien
- SAP
- MS Office
- Salesforce.com
- CRM
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Eastman erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Nordson Packaging
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Vollzeitnur vor OrtJuniorHilden
EAEastman
Customer Service - Supervisor(m/w/x)
Langenfeld (Rheinland)
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Leading customer service representatives and advocating for the department within a global specialty materials company. Bachelor's degree and 3-5 years of international customer service experience required. Focus on decision-making and modernization in daily operations.
Anforderungen
- Bachelor or master’s degree preferred
- 3-5 years international & cross-regional Customer Service /Order To Cash processes /Inside Sales and/or Logistics experience
- Proven formal and/or informal leadership track record
- Strong commercial & business acumen
- Strong verbal and written communication skills
- Proven relation building and collaboration skills
- Strong Analytical skills
- Cross-cultural expertise
- Excellent SAP knowledge and experience
- Excellent MS Office knowledge and experience
- Excellent Salesforce.com (CRM) knowledge and experience
- Fluent English
- German language skills advantageous
- Other European language skills advantageous
Aufgaben
- Lead and develop Customer Service Representatives
- Advocate for Customer Service within the Strategic Business Unit
- Foster an environment of decision-making and modernization
- Ensure compliance with Safety, Trade & Compliance, and Sarbanes Oxley guidelines
- Interact with regional and global Customer Service Leaders
- Account for Customer Service performance and satisfaction
- Support business targets through high customer engagement
- Develop strategic relationships within and across teams
- Translate business strategies to the Customer Service team
- Coach and develop team members for role progression
- Use Key Performance Indicators to improve processes and service delivery
- Roll out new capabilities to enhance performance and e-tool adoption
- Collaborate with the Center of Excellence for best practices
- Make decisions based on systematic review of relevant facts
- Communicate clear rationale for decisions and recommendations
- Represent Customer Service in various meetings
- Create an inspiring, respectful, inclusive, and diverse environment
- Attract, hire, and retain top talent
- Lead and support Customer Service projects
- Build external connections to inform customer service trends
Berufserfahrung
- 3 - 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – Grundkenntnisse
- Baskisch – Grundkenntnisse
Tools & Technologien
- SAP
- MS Office
- Salesforce.com
- CRM
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Eastman erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Eastman
Branche
Manufacturing
Beschreibung
The company is a global specialty materials company that produces a broad range of products found in items people use every day.
Noch nicht perfekt?
- Ecolab Deutschland GmbH
Associate Customer Service Supervisor(m/w/x)
Vollzeitnur vor OrtManagementMonheim am Rhein - Nordson Packaging
Supervisor, Inside Sales(m/w/x)
Vollzeitnur vor OrtBerufserfahrenErkrath - Techtronic Industries Central Europe GmbH
Teamlead Customer Service(m/w/x)
Vollzeitnur vor OrtSeniorHilden - Ecovacs Europe GmbH
Customer Service Specialist – Contact Centre(m/w/x)
Vollzeitnur vor OrtBerufserfahrenDüsseldorf - Techtronic Industries Central Europe GmbH
Mitarbeiter im Vertriebsinnendienst (Customer Service/Auftragsbearbeitung)(m/w/x)
Vollzeitnur vor OrtJuniorHilden