Sunrise GmbH
Process Excellence Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Zürich
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SUSunrise GmbH
Customer Experience Manager(m/w/x)
Zürich
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Mapping customer journeys and redesigning processes using Agile/Waterfall. 3 years BA/PM experience required. Swiss LGBTI label, equal pay certification.
Anforderungen
- 3 years experience in Business Analysis or Process/Project Management
- Experience preferably in telecommunications
- Experience with Agile and/or Waterfall methodologies
- Strong focus on customer experience
- Strong focus on process improvement
- Digital-first mindset
- Analytical thinking
- Proactive, solution-oriented approach
- Ability to adapt to changing business needs
- Ability to manage shifting priorities
- Ability to adapt to evolving directions
- Excellent communication skills
- Excellent storytelling skills
- Excellent interpersonal skills
- Excellent teamwork skills
- Excellent organizational skills
- Ability to engage technical audiences
- Ability to engage business audiences
Aufgaben
- Map end-to-end customer journeys
- Redesign and implement innovative processes
- Ensure operational readiness
- Spread customer voice within the organization
- Utilize Agile or Waterfall methodologies
- Identify journey gaps
- Define project requirements
- Translate complex information into clear requirements
- Review and analyze business rules
- Create detailed documentation for agents
- Collaborate with stakeholders to refine training
- Create business cases
- Conduct deep data analysis
- Identify customer needs
- Measure post-go-live effects
- Serve as primary contact for Customer Service
- Offer guidance on requirements
- Facilitate negotiations between teams
- Mediate to ensure decisions
- Enhance customer satisfaction
- Improve operational efficiency
- Represent customer's voice within Flanker Brands
- Work closely with core team members
- Lead User Acceptance Testing (UAT)
- Conduct business validations
- Ensure solutions meet business needs
- Ensure solutions meet customer expectations
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Benefits
Sonstige Vorteile
- Swiss LGBTI label
- Fair-ON-Pay Advanced certification
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Sunrise GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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SUSunrise GmbH
Customer Experience Manager(m/w/x)
Zürich
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Mapping customer journeys and redesigning processes using Agile/Waterfall. 3 years BA/PM experience required. Swiss LGBTI label, equal pay certification.
Anforderungen
- 3 years experience in Business Analysis or Process/Project Management
- Experience preferably in telecommunications
- Experience with Agile and/or Waterfall methodologies
- Strong focus on customer experience
- Strong focus on process improvement
- Digital-first mindset
- Analytical thinking
- Proactive, solution-oriented approach
- Ability to adapt to changing business needs
- Ability to manage shifting priorities
- Ability to adapt to evolving directions
- Excellent communication skills
- Excellent storytelling skills
- Excellent interpersonal skills
- Excellent teamwork skills
- Excellent organizational skills
- Ability to engage technical audiences
- Ability to engage business audiences
Aufgaben
- Map end-to-end customer journeys
- Redesign and implement innovative processes
- Ensure operational readiness
- Spread customer voice within the organization
- Utilize Agile or Waterfall methodologies
- Identify journey gaps
- Define project requirements
- Translate complex information into clear requirements
- Review and analyze business rules
- Create detailed documentation for agents
- Collaborate with stakeholders to refine training
- Create business cases
- Conduct deep data analysis
- Identify customer needs
- Measure post-go-live effects
- Serve as primary contact for Customer Service
- Offer guidance on requirements
- Facilitate negotiations between teams
- Mediate to ensure decisions
- Enhance customer satisfaction
- Improve operational efficiency
- Represent customer's voice within Flanker Brands
- Work closely with core team members
- Lead User Acceptance Testing (UAT)
- Conduct business validations
- Ensure solutions meet business needs
- Ensure solutions meet customer expectations
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Benefits
Sonstige Vorteile
- Swiss LGBTI label
- Fair-ON-Pay Advanced certification
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Sunrise GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Sunrise GmbH
Branche
Other
Beschreibung
Das Unternehmen bietet eine moderne Ausbildung in der Plattformentwicklung und fördert Innovation in der IT-Branche.
Noch nicht perfekt?
- Sunrise GmbH
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Vollzeitmit HomeofficeBerufserfahrenZürich - Sunrise GmbH
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Vollzeitmit HomeofficeBerufserfahrenZürich - FELFEL
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Vollzeitmit HomeofficeSeniorZürich - SGS
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Vollzeitmit HomeofficeSeniorBaar - Salesforce
Customer Success Manager, Sales/Service Clouds - German Speaking(m/w/x)
Vollzeitmit HomeofficeSeniorZürich