Sunrise GmbH
Process Manager SCM(m/w/x)
Vollzeitmit HomeofficeSenior
Zürich
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
SUSunrise GmbH
Process Excellence Manager(m/w/x)
Zürich
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Designing and improving end-to-end onboarding processes with BPMN 2.0. Lean Six Sigma Green Belt or higher certification required. Equal pay for work of equal value certification.
Anforderungen
- Bachelor’s degree in Business Administration, Engineering, or Computer Science
- Lean Six Sigma Green Belt or higher certification
- Formal BPMN 2.0 certification (e.g., OCEB)
- 3+ years in process management or business analysis
- Experience in complex technical environments (Telco or IT Services)
- Translate complex technical constraints to business solutions
- Experience navigating multi-dimensional service environments
- Experience with high-dependency systems (Billing, IT, Retail)
- Practical knowledge of Lean or Six Sigma methodologies
- Focus on eliminating process waste and reducing manual overhead
- Proficient in using Process Mining or data logs
- Identify root causes of journey friction and customer pain points
- Expert user of process modelling tools
- Expert user of collaboration tools
- Design airtight, scalable journey logic
Aufgaben
- Design and document Onboarding processes
- Continuously improve Onboarding processes
- Author detailed end-to-end process flows
- Translate 'Future State' vision into logic
- Conduct impact assessments on proposed changes
- Ensure new features do not conflict with existing logic
- Lead agile improvement cycles
- Convert journey pain points into user stories
- Convert journey pain points into process requirements
- Analyze Process Mining outcomes
- Identify process bottlenecks
- Identify process 'loops'
- Propose technical solutions for process issues
- Propose logic-based solutions for process issues
- Propose automation-ready manual steps
- Conduct root cause analysis on KPI deviations
- Determine if failures are process-related
- Determine if failures are system-related
- Determine if failures are agent-related
- Work with Product Owners daily
- Integrate new product features into processes
- Integrate improvements into processes
- Collaborate with Agent Enablement
- Build technical specs for dynamic scripting
- Build technical specs for digital tool transformation
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Lean Six Sigma
- BPMN 2.0
- Process Mining
- Signavio
- Miro
- Visio
Benefits
Attraktive Vergütung
- Equal pay for work of equal value certification
Sonstige Vorteile
- Swiss LGBTI label
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Sunrise GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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SUSunrise GmbH
Process Excellence Manager(m/w/x)
Zürich
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Designing and improving end-to-end onboarding processes with BPMN 2.0. Lean Six Sigma Green Belt or higher certification required. Equal pay for work of equal value certification.
Anforderungen
- Bachelor’s degree in Business Administration, Engineering, or Computer Science
- Lean Six Sigma Green Belt or higher certification
- Formal BPMN 2.0 certification (e.g., OCEB)
- 3+ years in process management or business analysis
- Experience in complex technical environments (Telco or IT Services)
- Translate complex technical constraints to business solutions
- Experience navigating multi-dimensional service environments
- Experience with high-dependency systems (Billing, IT, Retail)
- Practical knowledge of Lean or Six Sigma methodologies
- Focus on eliminating process waste and reducing manual overhead
- Proficient in using Process Mining or data logs
- Identify root causes of journey friction and customer pain points
- Expert user of process modelling tools
- Expert user of collaboration tools
- Design airtight, scalable journey logic
Aufgaben
- Design and document Onboarding processes
- Continuously improve Onboarding processes
- Author detailed end-to-end process flows
- Translate 'Future State' vision into logic
- Conduct impact assessments on proposed changes
- Ensure new features do not conflict with existing logic
- Lead agile improvement cycles
- Convert journey pain points into user stories
- Convert journey pain points into process requirements
- Analyze Process Mining outcomes
- Identify process bottlenecks
- Identify process 'loops'
- Propose technical solutions for process issues
- Propose logic-based solutions for process issues
- Propose automation-ready manual steps
- Conduct root cause analysis on KPI deviations
- Determine if failures are process-related
- Determine if failures are system-related
- Determine if failures are agent-related
- Work with Product Owners daily
- Integrate new product features into processes
- Integrate improvements into processes
- Collaborate with Agent Enablement
- Build technical specs for dynamic scripting
- Build technical specs for digital tool transformation
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Lean Six Sigma
- BPMN 2.0
- Process Mining
- Signavio
- Miro
- Visio
Benefits
Attraktive Vergütung
- Equal pay for work of equal value certification
Sonstige Vorteile
- Swiss LGBTI label
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Sunrise GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Sunrise GmbH
Branche
Telecommunications
Beschreibung
Das Unternehmen bietet eine moderne Ausbildung in der Plattformentwicklung und fördert Innovation in der IT-Branche.
Noch nicht perfekt?
- Sunrise GmbH
Process Manager SCM(m/w/x)
Vollzeitmit HomeofficeSeniorZürich - Sunrise GmbH
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Vollzeitmit HomeofficeSeniorZürich - 2223 GG Switzerland GmbH (corporate)
Global Process Owner - Service Delivery(m/w/x)
Vollzeitmit HomeofficeSeniorZürich - CHARM ABB Robotics Switzerland Ltd
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Global Business Process Expert - TM (Transport Management)(m/w/x)
Vollzeitmit HomeofficeSeniorZürich