Specialist, Customer Care - Community(m/w/x)

Beschreibung

In this role, you will be the vibrant voice of Bitpanda on Telegram, engaging with community members, moderating discussions, and fostering a positive atmosphere. Your day-to-day responsibilities will include monitoring sentiment trends and adapting to the community's needs in real time.

Anforderungen

• •Experience managing Telegram or similar chat-based communities
• •Experience in crypto, fintech, or finance
• •Fluency in German (native or near-native level)
• •Comfortable engaging in English with professionalism
• •Passion for customer experience
• •Keen sense of building loyalty and driving engagement
• •Proactivity and collaboration
• •Excitement to contribute to a fast-paced environment
• •Effective communication across all levels
• •Insight sharing, escalation handling, and feedback delivery

Aufgaben

• •Serve as the face and voice of Bitpanda on Telegram
• •Engage proactively with community members
• •Share updates and respond to questions
• •Initiate discussions to create a positive environment
• •Moderate Telegram groups according to internal guidelines
• •Remove inappropriate content and issue warnings
• •Escalate or ban users when necessary
• •Act as a liaison between users, moderators, and internal teams
• •Surface valuable feedback and sentiment trends
• •Monitor Telegram activity patterns and key discussions
• •Identify and report sentiment shifts and trends
• •Adapt your schedule to high-activity periods and breaking news

Benefits