Working Student IT 2nd/3rd Level Support(m/w/x)

**Location: Ebikon, Lucerne, Switzerland** **Job ID:** 80943** # We Elevate... You Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. **Join us as a** # Working Student IT 2nd/3rd Level Support (m/f/d) 60-80% In this role, you will support the Global ServiceDesk as a Second-/Third Level Support and help resolve complex IT issues. You will collaborate closely with IT Managers and departments worldwide, combining technical expertise with strong customer service skills to ensure smooth operations. #### We Elevate... Your Responsibilities * Support our provider and operational teams in assisting Schindler employees with IT-related matters * Analyze and resolve tickets, or route them to the appropriate support group when necessary * Manage escalations from a service desk perspective * Create and maintain knowledge articles to support continuous service improvement * Contribute to small-scale IT projects * Perform administrative support tasks for the Global BackOffice #### We Elevate... Your Best Self * Current Bachelor student in IT or similar field * Completed apprenticeship in business administration (KV), mediamatics, or IT; or currently enrolled in an IT-related degree * Strong technical understanding and solid computer skills * Excellent customer service orientation and a proactive attitude * Outstanding verbal and written communication skills * Good time management skills with the ability to set priorities when handling multiple cases * Fluent in German (C2) and English (B2), both spoken and written #### We Elevate... You You will get immediate access to a variety of benefits by working for a TOP employer: * We offer a position in a future-oriented industry with a diverse product range as well as attractive and performance-related remuneration * Development opportunities: You will start with a job-specific onboarding program and will be supported by us through technical and soft skills development programs * Work-life balance: We support you in managing your professional and personal life through flexible working hours * Corporate benefits: You will have the opportunity to benefit from attractive employee discounts * Diversity: We promote and foster a culture of diversity #### Can You Elevate Us? Be part of a highly driven organization where high performance connects people and is a vital part of achieving strong business results. At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability. Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency. We Elevate !Schindler Logo