Working Student in Customer Success Management(m/w/x)

## About the Role As a **Working Student in Customer Success Management**, you will support our **Belgian Marketplace** team in managing and growing relationships with our sellers. You will play an essential role in **supporting our marketplace sellers** and helping them thrive on our platform. Your daily work will include handling **seller inquiries**, helping **improve their performance** through data and insights, and ensuring the **accuracy and approval of product listings** through cross-functional collaboration. You will also contribute to ongoing projects focused on **automating and scaling internal workflows**. This position offers a hands-on opportunity to gain practical experience in **e-commerce operations, customer success, and digital marketplace strategy** within an international environment. ## Job Description **Your Tasks** * **Support marketplace sellers** by answering inquiries and sharing relevant information * Help **improve seller performance** through data, feedback, and structured communication * Assist with **product approval processes** in coordination with internal teams * **Contribute to projects** focused on process automation and operational scaling * **Maintain and update documentation** to support efficient team workflows * **Collaborate with cross-functional teams** to ensure a smooth seller experience ## Qualifications **About You** * You’re enrolled in a **Bachelor’s or Master’s degree**, ideally in business, marketing, or a related field * You have some **hands-on experience** (e.g. internship, part-time job) in **marketing** * You’re fluent in **Dutch and English** – both written and spoken (it’s a plus if you know French/German) * You work **independently**, stay **organized**, and **handle tasks** reliably * You **communicate clearly** and professionally with different stakeholders * You’re **curious, proactive, and eager** to learn in a team setting ## Additional Information **About your benefits** To best support our employees, we offer a range of benefits tailored to your individual needs: * **Hourly Wage:** €15.90 (Bachelor) / €16.62 (Master) * **Welcome days:**We want you to feel at home with us from the very first day. Therefore, we welcome you with our comprehensive onboarding program. * **Sports:**Stay healthy. Profit from a membership (M) package at Urban Sports Club, so that you can take advantage of a huge variety of sport offers. * **Mobility:**We provide our employees with a fully costed Deutschland Ticket, which can be used at any time. * **Redcare events:**We promote teambuilding through creative team events, and celebrate our successes together at regularly scheduled parties. * **Employee discount:**You get a 10 % employee discount on all over the counter, beauty and personal care products in our online store & 20 % discount on nu3.