VP Commercial Excellence & Customer Experience(m/w/x)

# VP Commercial Excellence & Customer Experience (m/w/d) Location: Krefeld, DE In this Role, you’ll spearhead the transformation of our global commercial organization towards world class specialty business capabilities. Your mission: to elevate sales, marketing, application development & technical, pricing, service, and digital strategy — all while building a world-class customer experience. You’ll shape strategy, inspire leaders, and drive measurable impact across the business. **What You’ll Lead & Deliver:** * **Lead Leaders & Teams -** Inspire high-performing commercial teams across clusters. Create trust, build capability, and drive collaboration. * **Set the Standard in Pricing** - Design and implement pricing strategies tailored to regional and industry dynamics. Lead pricing excellence globally. * **Fuel Digital Growth** - Accelerate digital marketing and lead management initiatives. Improve the customer journey through innovation and teamwork. * **Shape Commercial Excellence -** Run annual diagnostics. Turn insights into high-impact initiatives. Guide change, manage partners, and deliver business value. * **Leverage Intelligence -** Develop a leading CE system powered by market, customer, and competitor data. Enable smart, data-driven decisions. * **Champion Strategic Initiatives** - Collaborate with top leadership on high-level projects that shape the future of our commercial organization. **What You Bring to the Table:** * A degree in Business, Economics, or similar (Bachelor’s or Master’s) * Experience in senior commercial roles with business line responsibility * Track record in change management and driving major transformation programs to success * Strong background in corporate and industrial manufacturing B2B environments (e.g. chemicals, metals, …) * Strategic and financial acumen, paired with analytical thinking * Proficient in project leadership, tools, and modern commercial approaches * Digitally experienced and data-driven decision-maker * Proven leader, excellent communicator, and cross-functional influencer * High integrity, visionary mindset, and passion for excellence * Intercultural skills and experience working abroad in global organizations **What success looks like:** * From strategic ambition backwards identify the critical success factors relative to the organization’s current capabilities to develop, refine and implement the Commercial Excellence and Customer Experience roadmap. * Track and achieve key performance indicators aligned with the Commercial Excellence strategy. Drive continuous improvement and transparency * Deliver measurable business impact * Establish and maintain a strong opportunity pipeline for new business generation, ensuring long-term, sustainable growth * Achieve best-in-class customer satisfaction through enhanced service levels, value-based engagement, and commercial innovation **Why Join Us?** This is your chance to drive global transformation at Outokumpu, leave a lasting footprint, and lead a commercial journey that puts people, performance, and customers first. **What We Offer:** * Work with a team of top experts and innovators in a dynamic, collaborative environment * Opportunities for personal and professional development in a global industry leader * Flexibility and support for balancing work and life * Competitive benefits tailored to your location. *At Outokumpu, we promote diversity, equity, and inclusion. We make every effort to ensure all employees feel welcome, heard, and have equal opportunities.*