VoIP Engineer, Senior(m/w/x)

# VoIP Engineer, Senior **Ramstein-Miesenbach, Rhineland-Palatinate** | **Full time** VoIP Engineer, Senior **The Opportunity:** A well-designed voice network is critical to move information, connect decision-makers, and enable the Air Force to achieve its missions. But how can an organization make sure its voice communications will meet current and future mission needs? Crafting the right VoIP solution with the right equipment and software requires a combination of technical skill and careful planning. That’s why we need you, an experienced VoIP engineer who knows how to design, secure, and optimize the voice systems the Air Force depends on. As a VoIP Engineer on our team, you’ll use your experience with the implementation of VoIP services, STEP or Teleport SATCOM operations, configuration of Palo Alto Firewalls, and implementation and functionality of security devices, switches, and routers of different vendors. You will be working as part of a team across three sites to configure, design, document, administer, and troubleshoot all aspects of classified and unclassified VoIP services, including troubleshooting network issues, configuring Palo Alto Firewalls, working with SATCOM systems, and providing cybersecurity support. You’ll upgrade and modernize enterprise voice infrastructures, troubleshoot and resolve complex VoIP issues, analyze existing systems for performance and security gaps, and increase the reliability, resiliency, and availability of mission-critical communications. Your knowledge of VoIP systems, call signaling protocols, cybersecurity for voice services, emerging telecommunication technologies, and network configurations will be vital as you drive modernization and operational excellence. As a trusted advisor, you will be responsible for architecting and implementing the VoIP infrastructure, as well as ongoing management of it, in-depth knowledge of Cisco Call Manager or Cisco Technologies, understanding of LAN, WAN, or SATCOM networking and how VoIP relies on it, Cisco Call Manager (CUCM), Cisco Voice Gateways, SIP Trunking, expert knowledge of Cisco IP telephony solutions, designing or maintaining VoIP architecture, installing VoIP hardware, and troubleshooting voice issues. With your technical acumen, problem-solving mindset, and passion for innovation, you’ll help ensure resilient, secure, and seamless communications that directly impact national security missions. This role requires shift work to provide 24/7 operations spread across three sites to support the tactical user including configuring SIP trunks and firewalls for tactical user access as outlined by the SAR or GAR process. You will be responsible for the installation and configuration of network and VoIP equipment consisting of Call Managers, Palo Alto Firewalls, switches and routers, and the installation of software, including CUCM, vSphere, and others, as required. You will monitor mission operations to ensure there are no voice issues with the tactical user. When required, you will troubleshoot hardware or software malfunctions on routers, switches, firewalls, and servers. You will deploy and support the hosted resources on the deployed system, including virtualized compute (VMs). You’ll install Operating System firmware, software, patches, and upgrades and provide Systems Administrator (SA) support to VoIP system operational databases, software configuration control, and system interface for the VoIP system. You’ll develop and implement a change management process to handle system updates, modifications, and enhancements and maintain a detailed configuration management database (CMDB) to track all assets, changes, and configurations. You will perform security assessment reports and risk mitigation plans, as well as documentation of applied security patches and updates. Further your career with us as we help the Air Force provide mission critical tactical voice services. Join us. The world can’t wait. **You Have:** * Experience implementing secure solutions * Experience working with vSphere and call manager operating systems * Knowledge of security best practices, including security protocols, authentication, and authorization * Knowledge of operating systems, including Windows and Linux * Knowledge of networking concepts, including routing, switching, and network security * Ability to design a VoIP network, install the VoIP network, configure the VoIP network, and operate and maintain the VoIP network * Ability to configure Palo Alto Firewalls * Secret clearance * Bachelor's degree and 5+ years of experience with VoIP, or 8+ years of experience with VoIP in lieu of a degree * DoD 8570 IAT Level II Certification such as Security+ with CE or CCNA Voice Certification **Nice If You Have:** * Experience interpreting detailed installation instructions and supporting documentation to facilitate VoIP equipment implementation * Experience working with tactical users interfacing a DoD STEP or TELEPORT facility * Experience developing and implementing change management processes * Ability to validate, update, and maintain accurate records * Ability to interface at multiple levels and successfully present technical information * Possession of excellent attention to detail and adherence to rigid guidelines and processes * Possession of excellent verbal and written communication skills * CCNP Collaboration Certification **Clearance:** Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. **Compensation** Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date. **Identity Statement** As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. **Work Model** Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely. * If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility. * If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role. **Commitment to Non-Discrimination** All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.