Zendesk GmbH (Germany)
Engineering Manager - Voice Agents(m/w/x)
Vollzeit
mit Homeoffice
Keine Angabe
Berlin
ZE
Zendesk22 Tage
Voice AI Engineering Principal(m/w/x)
Vollzeit
mit Homeoffice
Senior
AI/ML Job
Keine Angabe
Berlin
Nejo KI-Zusammenfassung
In this role, you will lead the development of innovative Voice AI solutions while mentoring a talented engineering team. Your day-to-day responsibilities will involve collaborating with cross-functional teams, driving technical initiatives, and ensuring the delivery of high-quality voice experiences.
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Anforderungen
- •Oversight of researchers in ASR, TTS, LLM, and voice systems
- •Leadership in Voice AI solutions research and design
- •Mentorship and scaling of AI/ML engineering team
- •Collaboration across research, engineering, and product teams
- •Oversight of large-scale AI research and development projects
- •Architecture and implementation of AI models using deep learning
- •Championing best practices in software development
- •Continuous research and application of AI/ML breakthroughs
- •Collaboration with stakeholders on technical vision and strategy
- •Passion for AI/ML frontiers and real-world applications
- •Proven expertise in speech and NLP models
- •Deep knowledge of AI architectures and fine-tuning models
- •Skilled in programming languages and tools including Python, C++, Java, R
- •Demonstrated leadership in AI/ML team building
- •Experience deploying voice AI systems in production
- •Track record of managing large-scale research projects
- •Background in developing AI-driven speech technologies
- •M.S. in Engineering, Computer Science, or related field
- •Architectural ownership of voice-first AI Agent platform
- •Ownership of complex technical initiatives from concept to production
- •Design and development of real-time voice components
- •Establishment of engineering best practices and coding standards
- •Technical leadership and guidance to project team
- •Mentorship of Senior and mid-level engineers
- •Cross-functional strategy alignment with product and ML teams
- •Design and improve evaluation platforms for voice agent performance
- •Architect and implement advanced safety and reliability mechanisms
- •10+ years of progressive experience in software engineering
- •Expertise in LLM-oriented system architecture
- •Mastery in voice AI and spoken dialogue systems
- •Integration and management of real-time STT/TTS models
- •Advanced techniques for voice activity detection and noise suppression
- •Architecting robust barge-in and interruption logic
- •Deep expertise in deploying AI applications to cloud platforms
- •Comprehensive understanding of foundational ML concepts
- •Expert-level proficiency in Python and modern web frameworks
- •M.S. or Ph.D. in Computer Science, NLP, or Machine Learning
- •Experience with real-time streaming architectures
- •Technical presentation, publication, or open-source contribution
- •Driving organizational adoption of new technologies
Master-Abschluss
Berufserfahrung
10 Jahre
Deine Aufgaben
- •Lead the research and design of next-generation Voice AI solutions
- •Build and mentor a high-performing AI/ML engineering team
- •Drive collaboration across research scientists, software engineers, and product teams
- •Oversee large-scale AI research and development projects
- •Architect and implement AI models using deep learning algorithms
- •Champion best practices in software development
- •Continuously research and apply the latest breakthroughs in AI/ML
- •Collaborate with stakeholders to define technical vision and strategy
- •Define the technical vision and architect the voice-first AI Agent platform
- •Own and drive complex technical initiatives from concept to production
- •Lead the design and development of real-time voice components
- •Establish and enforce engineering best practices and coding standards
- •Provide technical leadership and guidance to the project team
- •Mentor senior and mid-level engineers within the Voice AI team
- •Serve as the primary technical partner for cross-functional teams
- •Design and improve platforms for evaluating voice agent performance
- •Architect and implement advanced safety and reliability mechanisms
Tools & Technologien
ASRTTSLLMPyTorchTensorFlowKerasHuggingface TransformersPythonC++JavaRAWSGCPAzureFastAPIgRPCRedis
Sprachen
Englisch – verhandlungssicher
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