UC Engineer(m/w/x)

# UC Engineer d/f/m Location(s): Essen, NW, DE, 45141 **Your future plans** **As a UC Engineer (m/f/d), you will be responsible for the reliable operation, support, and further development of Unified Communications services within RWE IT Infra – with a special focus on Cisco video conferencing systems based on Microsoft Teams Rooms. You will help ensure smooth day-to-day collaboration by maintaining modern UC platforms and supporting users and events across our global locations.** **Your responsibilities** **Your main tasks as UC Engineer will include:** * **Operate and support Unified Communications (UC) systems and services, especially Microsoft Teams Rooms, video conferencing hardware, and meeting room technology** * **Provide 2nd and 3rd level support for international UC services (incident and request handling, troubleshooting)** * **Collaborate with internal stakeholders and external vendors for the installation, configuration, and maintenance of UC devices** * **Ensure integration of systems into RWE’s IT landscape, including Azure Active Directory and Microsoft Intune** * **Monitor system health and performance, conduct updates and firmware rollouts** * **Maintain technical documentation, knowledge base articles, and operational procedures** * **Provide technical support for hybrid and in-person meetings or events, including setup and live troubleshooting** * **Participate in service improvements and standardization of UC environments** **Your powerful skills** * **Solid experience with Microsoft Teams Rooms, conferencing hardware (e.g. Cisco Room Devices), and UC platforms (Teams, Webex)** * **Basic to intermediate knowledge of Microsoft Azure, Intune, Exchange and EntraID or Active Directory** * **Familiarity with ITIL-based operations and security policies** * **Good understanding of networking (e.g., TCP/IP, VLANs, QoS) and media technology (audio/video)** * **Soft Skills:** * **Proactive, solution-oriented mindset and strong sense of ownership** * **Strong analytical, organizational, and problem-solving skills with a structured working approach.** * **Excellent communication and collaboration skills in an international setting** * **Creative thinking and a passion for driving innovation** * **Good knowledge of written and spoken English; German is a plus.** **Advantageous, but not a must** * **Experience with room scheduling systems, event support, or broadcasting setups** * **Interest in scripting or automation (e.g., PowerShell)** * **Certifications in Microsoft or Cisco UC technologies** **What we value most is passion, willingness to learn and a determined and resilient work ethic. So, even if you think you do not yet display all of the skills above we would still like to hear from you.** **Further we welcome applications from individuals who may not be able to commit to full-time roles. At RWEST, finding the right person for the job is our top priority, and we are willing to explore flexible arrangements.** **Benefits you can rely on** * **A highly motivated dynamic team with a "you" mentality and fun at work** * **Modern company campus with several company restaurants and coffee bars with free fruit and drinks** * **Ample employee parking through our own parking garages on campus** * **Flexible working in the office and remotely (hybrid model)** * **Attractive remuneration plus additional benefits such as employer-funded company pension scheme and employee discounts** * **Company kindergarten "Lumiland" and parent-child offices** * **Extensive health management with own fitness centre directly on campus** **Job Segment:** Power Plant Operator, Power Plant, Cisco, Supply, Firmware, Energy, Technology, Operations