TRICARE Beneficiary Services Representative(m/w/x)

In this role, you will play a vital part in supporting military families by providing education and enrollment services for TRICARE. Daily tasks include processing enrollments, assisting with claims, and leading informational briefings, all while ensuring compliance with regulations.

Anforderungen

• •High School diploma or GED, or equivalent years of experience
• •U.S. Citizenship
• •SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor
• •Eligible to obtain and maintain ADP IT III clearance
• •3+ years of customer service experience
• •Fluency in English with strong written and oral communication
• •Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• •Effective presentation skills
• •Ability to communicate tactfully in person and on the phone
• •Self-starter with ability to work independently
• •Strong organizational, time management, and multitasking abilities
• •High attention to detail
• •Familiarity with TRICARE Overseas Program, DEERS, DOES, and MHS Genesis
• •Work background in U.S. military healthcare delivery system or civilian managed care
• •Experience in medical or clinical environment
• •Experience with MHS Genesis or civilian healthcare systems, medical claims