You will lead the Tribe in optimizing product development and performance, ensuring a customer-centric approach and continuous improvement while managing team dynamics and strategic initiatives.
Deine Aufgaben
•Create and maintain product roadmap and core products.
•Set, track, and analyze Tribe KPIs.
•Drive process improvements across BSS/OSS systems.
•Oversee backlog related to customer journeys and systems.
•Optimize product economics, including pricing and costs.
•Lead and develop Chapter Leads for continuous improvement.
•Drive performance and engagement in the Core Products Tribe.
•Represent the tribe in leadership meetings and planning.
•Define and manage Tribe objectives, budget, and structure.
Deine Vorteile
Anonymous consulting services
Multifaceted learning opportunities
Home office flexibility
Company pension plan
Flexible working hours
On-site canteen
Childcare services
Internet and mobile discounts
Original Beschreibung
Tribe Lead (f/m/d) - Core Products & Fiber
| Tribe Lead (f/m/d) - Core Products & Fiber |
Vienna | asap | Fulltime | unlimited
**Core Products & Fiber Tribe**
The Core Products & Fiber Tribe owns the vision, strategy, and delivery of the core product portfolio aligned with the company strategy and market needs. The end-to-end ownership of core products roadmap includes development and maintenance of the products related to mobile and fixed connectivity, using different technologies, platforms, and customer premises equipment. The product innovation and design shall ensure strong customer satisfaction, growth, and profitability. The products design focuses on developing superior customer experience to ensure a smooth and reliable experience throughout the customer lifetime, including the activation, usage, care, changes, and termination customer journeys. One of the key priorities is to standardize the fiber experience by ensuring a stable product and enabling a seamless onboarding and support journey for fiber customers.
* Create product roadmap, and design, develop and maintain of the core products to provide superior customer experience during the product lifecycle
* Set, track, and analyze Tribe KPIs, like product revenue per customer, churn, customer satisfaction with the product (NPS), activation, usage rates and time-to-market
* Drive end-to-end process improvements across all necessary BSS/OSS systems and channels (online, retail, support) with digital-first as a north star for the processes and journeys design
* Oversee the Tribe backlog related to customer journeys, channels, products, services, and systems to ensure both operational stability and continuous enhancement, with a strong emphasis on automated, seamless digital experiences and end-to-end broadband reliability
* Optimize product economics (pricing, cost-to-serve, technology mix)
* Lead and develop selected Chapter Leads, focusing on people management, collaboration, and continuous improvement initiatives to support a culture of proactive service, customer-centric design, and technical excellence
* Drive the performance, engagement, and culture of the Core Products & Fiber Tribe by ensuring accountability for overall success and fostering a strong team environment, with a clear focus on delivering superior product experiences and a unified broadband experience
* Represent the tribe in leadership meetings and strategic planning sessions, and prepares business cases and product pitches within the agile framework
* Define and manage Tribe purpose, objectives, budget, and structure to align with business goals and optimize resources
At Magenta, we believe in diverse employees and live equal opportunities. We welcome all applications regardless of cultural and social background, age, gender, nationality, religion, disability or sexual orientation. Magenta connects all people.
* We want to win together
* T- you can count on me
* We challenge the status quo
* We are optimistic about our digital future
* No bullshit bingo we are honest, authentic & humorous
* We connect more with each other and with our customers
That sounds good to you?
THEN WE MIGHT BE THE RIGHT ONES FOR YOU.
* At Magenta you can get anonymous and competent consulting and coaching for free any time you need it.
* With our multifaceted learning offer you can grow beyond yourself.
* Homeoffice is part of our everyday life. You can work with your colleagues virtually.
* Your security in old age is important to us. That is why we support you with an attractive company pension plan.
* Flexible working hours put you in the driving seat. You decide when you want to work on shaping the digital future.
* If you are looking for a snack or lunch, there are various possibilities for a delicious meal.
* Your children are in the best of hands in our company kindergarten For school kids we provide childcare during the holidays.
* Attractive internet and mobile packages are available for you as well as discounts for shopping in various stores.
We will still talk about that later, but you should know: depending on your qualifications, your experience and your commitment we offer an attractive, market compliant salary of at least EUR 80.000 per year.
You will lead the Tribe in optimizing product development and performance, ensuring a customer-centric approach and continuous improvement while managing team dynamics and strategic initiatives.
Keine Angabe
Berufserfahrung
ca. 5 JahreWeitere Informationen zur Berufserfahrung
Deine Aufgaben
•Create and maintain product roadmap and core products.
•Set, track, and analyze Tribe KPIs.
•Drive process improvements across BSS/OSS systems.
•Oversee backlog related to customer journeys and systems.
•Optimize product economics, including pricing and costs.
•Lead and develop Chapter Leads for continuous improvement.
•Drive performance and engagement in the Core Products Tribe.
•Represent the tribe in leadership meetings and planning.
•Define and manage Tribe objectives, budget, and structure.
Sprachen
Englisch– verhandlungssicher
Deine Vorteile
Mentale Gesundheitsförderung
•Anonymous consulting services
Weiterbildungsangebote
•Multifaceted learning opportunities
Flexibles Arbeiten
•Home office flexibility
•Flexible working hours
Betriebliche Altersvorsorge
•Company pension plan
Gratis oder Vergünstigte Mahlzeiten
•On-site canteen
Kinderbetreuung
•Childcare services
Mitarbeiterrabatte
•Internet and mobile discounts
Die Nejo-KI-Zusammenfassung wird mit Hilfe von KI bereitgestellt.Weitere Informationen zur KI-Zusammenfassung
Magenta Telekom is a leading provider of internet, mobile communications, entertainment, and business solutions in Austria. The company focuses on innovation, customer satisfaction, and digital transformation.
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