This role involves designing and delivering targeted training programs while collaborating with various teams. You will ensure effective onboarding and development of employees, supporting their career growth and enhancing performance in retail settings.
Anforderungen
- •Bachelor’s degree in Business or related field
- •5+ years of experience in retail training
- •Proven experience managing training across locations
- •Fluent in German and English
- •Strong presentation and facilitation skills
- •Willingness to travel frequently
- •Deep understanding of retail KPIs and customer experience
Deine Aufgaben
- •Design and localize training programs.
- •Develop onboarding programs and product training.
- •Create customer service workshops and leadership plans.
- •Monitor training effectiveness and improve based on feedback.
- •Conduct in-person and virtual training sessions.
- •Ensure consistent delivery of brand values in stores.
- •Coach managers to become in-store training ambassadors.
- •Collaborate with teams to align training with objectives.
- •Partner with regional and global training teams.
- •Track training attendance and performance metrics.
- •Provide reports and insights to leadership.
- •Identify and develop high-potential retail talent.
- •Support career development through targeted training.
Deine Vorteile
Key international team role
Passionate creative environment
Original Beschreibung
We are looking for a new **Training Manager** for our Switzerland and Austria People teams. In this position, you will be responsible for **developing, implementing, and managing training programs** that elevate the knowledge, skills, and performance of our retail staff. This role is key in driving customer engagement, product knowledge, and brand storytelling while aligning with corporate training strategies.
Reporting to our Switzerland and Austria People Director, the Training Manager position will bring you the opportunity to be a key part of an **international team** with career opportunities and a **passionate and creative work environment!**
**🎯 YOUR RESPONSIBILITIES IN THIS POSITION WOULD BE… 🎯**
TRAINING STRATEGY & DEVELOPMENT
* Design and localize training programs based on global guidelines and regional needs.
* Develop onboarding programs, product training, customer service workshops, and leadership development plans.
* Monitor training effectiveness and continuously improve based on feedback and performance KPIs.
DELIVERY & FACILITATION
* Conduct in-person and virtual training sessions across both countries.
* Ensure consistent delivery of brand values and standards across all stores.
* Coach store managers and team leaders to become in-store training ambassadors.
CROSS-FUNCTIONAL COLLABORATION
* Collaborate with the marketing, retail operations, and HR teams to align training with commercial objectives.
* Partner with regional and global training teams to ensure alignment and knowledge sharing.
MONITORING & REPORTING
* You will be reporting to the People Director of Switzerland and Austria.
* Track training attendance, completion rates, and impact on performance metrics.
* Provide regular reports and insights to regional and global leadership.
TEAM DEVELOPMENT
* Identify and develop high-potential retail talent.
* Support succession planning and career development pathways through targeted training.
**🕵️ WHAT WE ARE LOOKING FOR… 🕵️**
🎓 Bachelor’s degree in Business, HR, Education, or related field.
🗂️ **5+ years of experience in retail training**, preferably in the beauty, luxury, or fashion sector. Proven experience in **managing training across multiple locations** and countries.
🗣️ Fluent in **German and English**; French is a strong advantage.
💪 Strong presentation and facilitation skills, both in-person and online.
✈️ Willingness to **travel frequently between Switzerland and Austria**.
🛍️ Deep understanding of retail KPIs, customer experience standards, and luxury brand dynamics.
Join us in **shaping the future of retail training** and empowering our teams to deliver excellence, **one customer, one experience, one fragrance at a time.** 💜💫