Technical Writer(m/w/x)

## Technical Writer Technical Writer - Europe (60%, Fully Remote) **Role Overview** As a Technical Writer, you will report to our Head of Communications and collaborate closely with the Product Team to create a high-value, clear and easy to understand product documentation. **Key Responsibilities** * **Own the Documentation Process:** Take full ownership of the end-to-end documentation lifecycle, from planning and content creation to review, approval, and publication. * **Create and Edit Technical Documentation:** Write, edit, and maintain comprehensive user manuals, product documentation, and helper texts to ensure users have clear and accurate information. * **Develop Instructional Materials:** Design clear and concise step-by-step instructions for users, incorporating screenshots, diagrams, and videos when necessary to enhance understanding. * **Update Learning Materials:** Regularly update internal and external learning materials to ensure all teams know how to use the solution effectively. * **Update and Revise Existing Documents:** Regularly update existing documentation to reflect new features, improvements, or changes in the products. * **Ensure Consistency and Clarity:** Review documents for consistency in style, tone, and terminology to ensure clarity for diverse audiences. * **Manage Version Control:** Track document versions and revisions to maintain accurate historical records and ensure the latest information is always available. * **Develop Help Systems:** Build and maintain user-facing help systems, FAQs, and troubleshooting guides to assist users in resolving issues independently. * **Prepare Release Notes:** Write detailed internal and external release notes for software updates highlighting new features, bug fixes, and changes. * **Conduct Usability Testing:** Collaborate with QA teams to test documentation for accuracy and ease of use, incorporating feedback for continuous improvement. **What will make you successful** * **Technical Writing** –1–2 years of professional experience in technical writing, preferably within the aviation industry or a similarly complex technical environment. * **Proficiency in Writing Tools** – Familiarity with content management systems (CMS) such as Paligo, and strong working knowledge of documentation tools including Microsoft Word, Excel, and PowerPoint. * **Aviation and Inflight Services Knowledge** –Understanding of aviation industry standards and workflows, particularly in areas such as load planning, meal planning, flight ordering, and inventory management. * **Learning Development** – Ability to design and structure content for educational purposes, supporting user onboarding, team training, and product adoption through well-organized and engaging learning materials. * **Version Control** – Experience managing document versions and revisions to ensure accuracy, traceability, and up-to-date information. * **Usability Testing** – Ability to conduct usability testing for documentation to validate clarity and effectiveness, incorporating feedback to drive continuous improvement. * **Visual Content Integration** – Competence in creating and integrating visual assets such as screenshots, diagrams, flowcharts, or videos to support written content. * **Cross-Functional Collaboration** – Strong collaboration skills to work effectively with product, development, QA, marketing, IT, and customer service teams. * **Attention to Detail** – Exceptional attention to detail to maintain consistency in style, tone, structure, and terminology across all content. * **Language Proficiency** – Excellent written and verbal communication skills in English (C1 level or higher), essential for creating clear, concise, and user-friendly documentation. **Human Skills** * **Problem Solving Skills** – The ability to approach challenges with a curious and solutions-oriented mindset. This includes identifying gaps in information, asking the right questions, and collaborating with others to clearly communicate complex ideas. * **Communication Skills** – The ability to convey information clearly and effectively, both verbally and in writing. Strong communication also involves active listening and the ability to adapt your message to different audiences. * **Creativity** – Thinking outside the box to develop innovative ways of presenting information and solving content-related challenges. * **Motivational Skills** – The ability to inspire and align others by clearly conveying the product vision in a way that is engaging, persuasive, and universally understood. * **Teamwork** – The ability to work collaboratively toward a common goal. This includes open communication, conflict resolution, and being a reliable team member in cross-functional environments. * **Flexibility** – The ability to adapt to change, embrace feedback, and reflect on decisions with the willingness to adjust course when needed.