You provide technical support throughout the sales process by collaborating with various teams to ensure product performance, customer satisfaction, and efficient troubleshooting of technical issues.
Anforderungen
- •Bachelor’s in engineering
- •Minimum 5 years in water treatment
- •Good knowledge of water treatment processes
- •Understanding of electrodeionization principles
- •Familiarity with mechanical and electrical control systems
- •Strong written and verbal communication skills
- •Working knowledge of Microsoft Office tools
- •Ability to read engineering drawings
- •Customer-oriented problem solver
- •Ability to manage multiple projects
- •Self-starter in a team environment
- •Strong command in English; French is preferred
- •Travelling up to 40% as required
Deine Aufgaben
- •Provide technical support to field sales team.
- •Assist with customer calls and site visits.
- •Prepare proposals and performance projections.
- •Select equipment and materials based on requirements.
- •Enhance customer satisfaction through active programs.
- •Address issues related to reliability and pricing.
- •Offer virtual and on-site product training.
- •Evaluate DC power accessories with lab testing.
- •Collaborate on product improvements with various teams.
- •Troubleshoot installation issues with customers.
- •Analyze module failure reports and recommend improvements.
- •Stay updated on regulatory changes affecting equipment.
- •Report on product performance with Global Technical Manager.
- •Support EMEA sales team with project designs and training.
Deine Vorteile
Permanent position with fixed salary
Performance-related special payments
Guaranteed professional induction
Internal and external training courses
Collaboration on challenging projects
Flat hierarchies and open-door culture
Focus on occupational safety and health
Social commitment through Xylem Watermark
Original Beschreibung
# Technical Support Manager (m/f/d) CEDI, AFS, Ionpure
**Günzburg** | **Full time** | **Hybrid**
**Technical Support Manager CEDI, Ionpure, AFS (m/f/d)**
which can be located close to a Xylem site in Germany, Austria, Italy, Belgium or the Netherlands
**Key Responsibilities:**
* Provides technical support to the field sales team throughout the sales process including customer calls, site visits, proposals, and performance projections
* Sizes and selects appropriate equipment/materials based on customer requirements and input from the sales team
* Supports active programs to increase customer satisfaction. Can include, but not limited to customer satisfaction issues such as reliability issues, pricing, availability of product, spares/ product delivery, timely technical support on understanding operations of the plant etc.
* Advises in disseminating standard product knowledge and provides virtual and on-site training
* Evaluate DC power accessories through lab bench scale testing, including software and firmware updates
* Works with the Technology & Innovation team, Marketing team, the product manager, and the engineering team on the development of product improvements
* Troubleshoots installation issues by working directly with customers and sales to gather information, analyze results, determine probable causes, and develop solutions if necessary
* Reviews and interprets module failure analysis reports and makes recommendations to improve equipment performance
* Keeps up to date with regional regulatory changes that can impact equipment design and installation
* Works closely with the Global Technical Manager of Ionpure on all necessary reporting from product performance and quality perspective, in addition to training events and requirements
* Works very closely to EMEA sales team for project designs, internal and external trainings, trouble shooting, product specification etc.
**Qualifications Required:**
* Bachelor’s in engineering. Combination of other industry experience & education disciplines will be considered
* Minimum of 5 years of experience in water treatment or a similar industry involving process design and equipment specification. **Ultrapure water experience required**
* Good knowledge of water treatment processes, thorough knowledge preferred
* Understanding of electrodeionization principles and process design
* Familiarity with mechanical and electrical control systems for water treatment equipment and use of electrical test apparatus such as multimeters
* Strong written, verbal and interpersonal communications skills
* Working knowledge of Microsoft Office tools, specifically Excel, Word and PowerPoint
* Ability to read and understand P&IDs and electrical schematics, and to use engineering drawings in troubleshooting system operation.
* Customer-oriented problem solver, adept at discussing technical subjects and key value propositions with customers and salespeople alike
* Working with a sense of urgency and able to manage multiple projects at one time
* Self-starter that can work in a team environment
* Strong command in English language. Additionally, French language is strongly preferred (verbal and writing)
* Travelling: up to 40% as required
**With us you win:**
* A permanent position with a fixed monthly salary in line with the market for secure planning
* You will also benefit from performance-related special payments
* Professional induction is a matter of course and guaranteed, regular feedback meetings help with further development
* We will provide you with the best possible qualifications for your position through internal and external training courses
* Collaboration on challenging tasks and projects in cooperation with international colleagues
* Flat hierarchies and an open-door culture allow you to work freely
* Occupational safety and health are very important to us
* Xylem Watermark: Social commitment, sustainable products and a corporate foundation ensure a valuable contribution to our society