You provide essential support to service technicians and facilitate communication between technical teams, ensuring efficient troubleshooting and knowledge sharing throughout the organization.
Anforderungen
- •Proficient communication skills in German (C1/C2)
- •Conversational English skills
- •Electrical or mechanical education
- •Working experience from the wind industry
- •Relevant Engineering education
- •Experience from the wind industry is beneficial
- •Familiar with ERP (Salesforce and Toolkit)
Deine Aufgaben
- •Support service technicians in troubleshooting and repairs.
- •Respond promptly to Service and Construction inquiries.
- •Act as a liaison between Technical Support and R&D.
- •Ensure creation of CIR documentation.
- •Answer technical questions for stakeholders and prepare reports.
- •Share technical knowledge within engineering and support teams.
- •Assist in the introduction of new WTG types.
Original Beschreibung
# Technical Support Engineer (f/m/d)
Requisition ID:
62441
Location(s):
Husum, SH, DE
Berlin, BE, DE
Gotha, SH, DE
Rheine, NW, DE
Hamburg, HH, DE
Work experience:
Professional
Type of position:
Full-Time
Job Family:
Engineering
!Vestas Factory
*Join our high-experience Technical Support Control Systems Team and be the vital link between R&D and local business units, enhancing turbine performance and innovation at Vestas!*
**Region NCE > Service Operation > Tech. Support Control Systems NCE**
Technical Support Control Systems Team is a sub department of Technical Support NCE, supporting Service and Construction business in entire NCE region, in terms of technical knowledge and acting as the link between R&D and local business units. The main areas of support are turbine troubleshooting and turbine performance tasks.
Joining Technical Support Control Systems Team, you will be part of a high experience team. Contributing to implementing Vestas strategy, supporting the Service and Construction organizations and local business units with technical knowledge, secure customer focus and safety. The team consists today of 11 persons.
**Responsibilities**
* Providing direct support to service technicians in troubleshooting and repair jobs with focus on turbine performance as well as advanced troubleshooting for down Turbines and create guides (VGAs) for Service technicians
* Provide timely and correct responses and support to the Service and Construction organizations
* Be the link between Technical Support NCE and Technology R&D
* Secure CIR creation.
* Providing answers to technical questions to internal and external stakeholder (C4C). Prepare technical customer reports and presenting technical matters at customer meetings
* Ensure technical knowledge is shared within WTG Engineering & Technical Support teams in NCE and stay connected to NCE and global WTG Engineering & Technical Support community within Vestas
* Support introduction of new WTG types
**Qualifications**
* Proficient communication skills in German (C1/C2) and English (conversational)
* Electrical or mechanical education + working experience from the wind industry. Or, relevant Engineering education, such as: Electrical, Mechanical or Marine Engineering
* Experience from the wind industry is beneficial
* Familiar with ERP (Salesforce and Toolkit)
**Competencies**
* Commercial skills - being able to run project and communication skills both verbal and written
* Ability to participate as part of an international environment
* Good knowledge of WTG control systems (Toolkit, VOB, VTM, VAX etc.)
* Ability to organize and priorities tasks
* Able to work both with limited supervision and in teams
* Good pragmatical and problem-solving skills
* High attention to detail and a solid focus on quality and safety
**Additional Information**
The position reports directly to Manager, Tech. Support Control Systems NCE. The position can be filled in Husum, Hamburg, Berlin, Rheine or Gotha.
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**DEIB Statement**
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.