Technical Support Engineer (RAPID)(m/w/x)

Vollzeit

Berufserfahren

Data Science

Keine Angabe

Dresden

Nejo KI-Zusammenfassung

In this role, you will tackle complex technical challenges while collaborating with engineering teams to resolve issues and support new product launches. Your day-to-day responsibilities will include diagnosing equipment problems, leading discussions, and driving improvements in service efficiency.

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Anforderungen

•Master's Level Degree and related work experience of 3 years
•Bachelor's Level Degree and related work experience of 5 years
•Global travel (30-50%) required
•Availability to travel within region and worldwide

Master-Abschluss

ODER

Bachelor-Abschluss

Berufserfahrung

3–5 Jahre

Deine Aufgaben

•Provide advanced technical assistance for complex issues
•Act as the primary escalation point for field-raised problems
•Conduct root cause analysis for timely issue resolution
•Coordinate resources and develop actionable plans
•Collaborate with cross-functional engineering teams
•Lead technical discussions and drive consensus on solutions
•Support new product introductions and continuous improvement initiatives
•Assist Customer Service Engineers in diagnosing and troubleshooting equipment
•Resolve field-raised issues that Customer Service Engineers cannot address
•Perform gap analysis and align resources for problem resolution
•Report technical issues to relevant engineering teams as needed
•Host meetings to discuss technical issues and acquire consensus
•Suggest improvement opportunities for cost-of-service reduction
•Participate in new project introductions and continuous improvement projects
•Assist in customer installation, relocation, and equipment upgrades
•Provide training to KLA and non-KLA personnel

Sprachen

Englisch – verhandlungssicher

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens KLA erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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