You interact with customers to address inquiries and complaints while providing training and technical support. Your role also involves expanding service networks and collaborating with product management to gather service insights.
Anforderungen
- •Completed training as automotive technician
- •Several years of practical experience
- •Strong after-sales skills
- •Experience in customer service desirable
- •Strong customer service orientation
- •Confident handling of MS Office
- •Good written and spoken English skills
- •High willingness to travel within GSA
Deine Aufgaben
- •Respond to customer inquiries and complaints.
- •Develop suitable solutions for issues.
- •Conduct training courses for quality assurance.
- •Provide technical support for service partners.
- •Assist sales during customer visits and trade fairs.
- •Expand the service network for products.
- •Coordinate closely with product management.
- •Communicate benchmark activities and improvement suggestions.
- •Report service and aftersales requirements to product management.
Deine Vorteile
Benefits-DE/FH_PE_AP_TR_SP_DI_RE
Original Beschreibung
# Technical Specialist Service & Product Support Region Northern Germany (m/f/d)
04\_Professionals (technical)
BU3 Lifecycle and Mobility
**Your role**
As **Technical Specialist Service & Product Support Region Northern Germany (m/f/d)** you will be responsible for the technical support of our workshop equipment for wholesale customers and workshops with technical issues.
* Rapid response to customer inquiries and complaints, including the development of suitable solutions (hotline, warranty extensions, spare parts offers or extended services, e.g. on-site repairs)
* Implementation of training courses and training for quality assurance as well as technical support for service and trade partners
* Support for the sales organization during customer visits and trade fairs
* Expansion of the service network for our products (workshop equipment)
* Close coordination with product management, for example to communicate benchmark activities and suggestions for improvement
* Regular reporting of service and aftersales requirements to product management to influence product development
**Your knowledge and experience**
* Completed training as an automotive technician, master mechanic or a comparable qualification
* Several years of practical experience in the field of workshop equipment and technical service
* Strong after-sales skills
* Experience in customer service via hotline desirable
* Strong customer and customer service orientation paired with a professional, engaging demeanor
* Confident handling of MS Office
* Good written and spoken English skills
* High willingness to travel within the GSA region
## Facts about the job
Benefits:
Benefits-DE/FH\_PE\_AP\_TR\_SP\_DI\_RE
Entry level:
Experienced hires
Part- / Full-time:
Full Time
Functional area:
R&D
Department:
BU3 Lifecycle and Mobility
Location:
Schorndorf, DE, 73614
Company:
MAHLE Aftermarket (DE)
## Our employee reviews
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