You provide technical support and prepare service quotations, ensuring effective communication with partners and customers while collaborating with internal teams to improve processes and maintain product knowledge.
Anforderungen
- •Completed technical or commercial vocational training
- •At least 5-7 years of professional experience
- •Technical understanding of plate heat exchangers preferred
- •Strong communication skills required
- •Structured and detail-oriented approach
- •Confident use of Microsoft Office required
- •Good written and spoken English skills
Deine Aufgaben
- •Provide technical support for service inquiries.
- •Prepare service quotations based on specifications.
- •Act as a technical contact for partners and customers.
- •Align with internal teams on lead times and feasibility.
- •Ensure timely handling of requests for customer satisfaction.
- •Maintain knowledge of product portfolio and documentation.
- •Support improvement of quotation tools and processes.
Deine Vorteile
Remuneration based on experience
Employer-sponsored pension scheme
35 hours/week and 30 vacation days
Flexible working hours
Extensive onboarding program
Good personal development opportunities
Modern working environment
Corporate fitness and community activities
Employee offers from manufacturers
Original Beschreibung
Technical Sales Support for Service | Plate Solutions bei Kelvion PHE GmbH | softgarden
* Provide technical support to internal Sales and Service colleagues for service-related inquiries and customer requirement.
* Prepare service quotations based on customer specifications, product conditions, and application needs.
* Act as a technical point of contact for external partners and end-customers to clarify requirements and propose solutions.
* Align internally with Product, Management, Engineering, Planning and other relevant departments on lead times, availability and technical feasibility.
* Ensure timely and accurate handling of requests, contributing to high customer satisfaction and commercial success.
* Maintain up-to-date knowledge of our product portfolio, service solutions and related technical documentation.
* Support continuous improvement of quotation tools, templates and internal processes.
* Completed technical or commercial vocational training (e.g. industrial mechanic, mechatronics engineer, industrial clerk).
* At least 5-7 years of professional experience in technical sales/support, customer service or a similar position in an industrial or manufacturing environment.
* Technical understanding of plate heat exchangers and service requirements would be an advantage.
* Strong communication skills in cross-departmental collaboration and in working with customers.
* Structured and detail-oriented approach to work with a practical mindset.
* Confident use of Microsoft Office; experience with Microsoft Dynamics and SAP.
* Good written and spoken English skills; other languages are an advantage.
* A remuneration appropriate to your level of experience and training according to the collective agreement Metal Elektro incl. all collective additional services.
* An employer-sponsored occupational pension scheme.
* Weekly working hours of 35 hours/week and 30 days of vacation per year. Flexible working hours.
* An extensive onboarding program with product training and international exchange.
* Good personal development opportunities.
* A working environment with modern and forward-looking technologies.
* Corporate fitness with Hansefit and community activities such as company runs.
* Employee offers of well-known manufacturers via corporate benefits.