Sonar
Support Engineer(m/w/x)
Vollzeit
mit Homeoffice
Berufserfahren
Keine Angabe
Genf
SO
Sonar3 Monate
Technical Advisor(m/w/x)
Vollzeit
Remote
Senior
AI/ML Job
Keine Angabe
Genf
Nejo KI-Zusammenfassung
In this role, you will enhance the adoption of Sonar solutions within accounts, ensuring customer satisfaction and reducing churn. You will act as a trusted advisor, addressing technical challenges, promoting best practices, and keeping clients informed about product developments.
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Anforderungen
- •Proven practical experience in software development or DevOps engineering
- •At least 5 years of experience in pre- or post-sales customer-facing activities
- •High listening skills
- •Excellent presentation skills with strong written and verbal communication skills
- •Proven ability to work in a team
- •Attention to details
- •Can-do attitude and autonomy to run activities with limited supervision
Keine Angabe
Berufserfahrung
5 Jahre
Deine Aufgaben
- •Grow the usage of the Sonar solution within accounts
- •Increase overall account Sonar maturity
- •Lower the risk of account churn or downgrade
- •Enhance account satisfaction and reduce escalations
- •Increase the number of Sonar sponsors in accounts
- •Establish and maintain Sonar as a trusted advisor in accounts
- •Encourage accounts to stay current on an active version of Sonar
- •Influence the Sonar roadmap to meet account needs
- •Listen to and formalize account technical pains or adoption inhibitors
- •Develop plans to address customer pains and inhibitors
- •Report product technical or functional gaps internally
- •Advocate for the resolution of product gaps
- •Promote the Sonar Clean Code concept and Clean as You Code methodology
- •Assist Sonar sponsors in promoting the Sonar ecosystem
- •Keep accounts informed about the roadmap and upcoming Sonar releases
- •Collect feedback from accounts on Sonar releases
- •Recruit customer development teams not currently using Sonar
- •Upgrade customer development teams using Sonar incorrectly
- •Position the Sonar ecosystem favorably against competing products
- •Educate developers and managers on static code analysis and the Sonar ecosystem
- •Ensure the account's Sonar deployment aligns with its size and criticality
- •Conduct quarterly business reviews with account sales representatives
- •Execute Sonar deployment audits and drive remediation plans
- •Contribute to account management plans with sales representatives
- •Develop a technical strategy tailored to the account context
- •Stay updated on the technical status, progress, threats, and opportunities for accounts
- •Track product development within Sonar to maintain product expertise
Sprachen
Englisch – verhandlungssicher
Deine Vorteile
Flexibles Arbeiten
- •Flexible work policy
Weiterbildungsangebote
- •Continuous education support
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Sonar erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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