Technical Account Manager, Payments Strategy(m/w/x)

## Technical Account Manager, Payments Strategy ###### Permanent employee, Full-time ·Berlin --- ##### Your Team Payrails is a highly dynamic workplace with our Payment Strategy Team fronting to our clients. Our mission is to; * Deliver tailor-made and innovative solutions to complex merchant requirements, pain points, and use cases * Provide best-in-class onboarding experience and service to our merchants * Optimize payment performance and amaze our merchants with data-driven insights and growth opportunities in the Fintech sector * Follow the latest Fintech trends to improve our offering and empower our clients’ growth * Help our customer base grow and provide innovative solutions to their problems Our Team offers you the opportunity to work alongside a group of highly ambitious and knowledgeable people and the freedom to make your own impact. You as our Technical Account Manager, Payment Strategy will be driving our customer experience to ensure success. ##### What You will be doing * You will develop and articulate the end-to-end customer transformation journey and create future roadmaps and architectures with deep 3rd-party integrations in play * You will lead strategy engagements with our merchants to align to business priorities and design technical solutions by performing in-depth customer discovery, executive briefings, readouts, presentations, and solution demos * You will lead every merchant integration from a technical perspective * You will provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together * You will provide valuable insights into optimizing payment solutions, encompassing checkout experiences, authentication, multi-channel payments, payouts and marketplace solutions * You will develop and maintain onboarding and implementation guides, technical specifications, and troubleshooting procedures * You will collaborate cross-functionally with Go-To-Market, Product, and Engineering teams to deliver gold standard customer experiences and drive continuous improvements for our merchant-based * You will foster long term user relationships that grow loyalty * You will be identifying and leading growth opportunities and developing strategies to increase customer satisfaction and retention * You will travel to customer sites as needed to oversee on-site installations and provide technical support * You will gather feedback from our customers and translate it into actionable insights for product improvement and development. ##### You'll be great for this role if * You have 5+ years of experience in Technical Account Management or similar roles, preferably in Enterprise-level, client-facing environment. * You have a proficient comprehension of the software development lifecycle and intricate API architectures * You excel at technical troubleshooting and possess experience interfacing with technical teams * You excel at identifying and articulating practical solutions for complex integration challenges, ensuring effective communication with all stakeholders in a highly consultative and proactive manner * You have a track record of delivering customer value, outcomes, and results that closely align with customer objectives. You feel energized by the challenge of solving difficult user-related problems * You are familiar with SQL and comfortable building basic queries and modifying more complex ones * You have in-depth Knowledge of the Enterprise Technology Ecosystem. Profound understanding of how various applications, such as ERP, CRM, Billing, Tax, and legacy systems, interact within an enterprise technology ecosystem * You have an exceptional ability to communicate technical concepts clearly and effectively to both business and technical stakeholders, showcasing excellence in both written and verbal communication * You have executive engagement skills and presence, with an ability to establish strong relationships with key decision-makers and build credibility at all levels * You have effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities * You have strong organizational and time management skills, with the ability to effectively manage competing priorities while handling multiple strategic opportunities and customers * You have prior experience working in fintech and ideally, with payments ##### Why You should join Payrails * You can truly create your own path by taking responsibility and implementing your own ideas * We offer visa and relocation support to you and your family where required * We offer a hybrid working environment * You have 27 annual vacation days + 1 day of paid birthday leave for you to have fun and party without any worries! * We get together regularly for team lunches and events * You help us shape the future of payments *At Payrails, we prioritize a culture of inclusivity and diversity, evaluating candidates solely based on their skills and potential, regardless of age, gender, identity, ethnicity, sexual orientation, disability status, or religion. We welcome applications from individuals of all backgrounds and identities. In line with our commitment to fairness, we kindly request applicants to refrain from including personal details such as a picture, age, or marital status in their CVs.*