You lead efforts to coordinate support information and improve service efficiency while developing training programs and maintaining a knowledge base to enhance customer satisfaction.
Anforderungen
- •Bachelor's degree in science or technology
- •Previous experience in customer service
- •Structured and detail-oriented
- •Effective information flow coordination
- •Fluent in English, possible in German
Deine Aufgaben
- •Coordinate information flow between customers, distributors, and sales.
- •Provide regular reports on customer complaints and requests.
- •Proactively improve customer support service for productivity.
- •Develop targeted training to minimize repetitive requests.
- •Communicate with marketing to enhance information accessibility.
- •Build and maintain a knowledge base for requesters.
- •Continuously refine customer service support concepts.
- •Build a team for effective customer support service.
Deine Vorteile
Exciting area of responsibility
Modern working environment
Attractive social benefits
Minimum annual salary EUR 59,781.96
Possible significant overpayment based on qualifications
Original Beschreibung
# Team Leader Global Clinical and Technical Support
Dienstgeber:
Greiner Bio-One GmbH
Standort:
Kremsmünster, AT, 4550
Frickenhausen, DE, 72636
Reiseausmaß:
keine Reisetätigkeit
Stellentyp:
unbefristet
Arbeitsform:
hybrid
## Your Challenge
* To coordinate the information flow beetween the customers, distributors, sales and the preanalytics business unit, regarding technical support, requests, product specifications, applications, studies and other topics
* To provide regular reporting and statistics on the customer complaints and requests (types of requests) and the topics reflecting market trends to the business unit and other departments
* To proactively improve customer support service by implementing effective solutions to increase productivity of the service, improve response time and increase customer satisfaction
* To develop and deliver focused and targeted trainings to requestors to minimize repetitive requests and increase customer satisfaction
* To communicate with the marketing team to improve the visibility and accessibility of available information
* To build and maintain the knowledge base of information and resources that can be accessed by the requesters, in collaboration with relevant departments
* To continuously develop and refine a concept for a customer service support
* To build a team for efficient and productive customer support service
## Your profile
* You have a bachelor´s degree in science or technology, or a related field
* You have previous experience in costumer service or technical support, preferably in the medical technology industry or healthcare industry
* You are structured, detail-oriented, communicative and driven
* You can effectively and in a timely manner coordinate the information flow between various stakeholders (e.g. customers, distributors, sales and others)
* Your are fluent in English language and possible in German (German is not a requirement)
## Our offer
We offer you an exciting and independent area of responsibility in a modern and collegial working environment. In addition to numerous attractive social benefits, the gross annual salary for this position is at least EUR 59.781,96 (minimum salary according to the collective agreement for the chemical industry). Depending on your qualifications and professional experience, you may be eligible for a significant overpayment.
Wir bieten gleiche Chancen für alle und sehen Vielfalt als unsere Stärke. Daher begrüßen wir Bewerbungen von allen Menschen – unabhängig von Merkmalen wie Geschlecht, Alter, Hintergrund, sozialem Status, sexueller Orientierung, Religion sowie geistigen und körperlichen Fähigkeiten. Es ist unser Ziel, Frauen im Unternehmen zu stärken und den Anteil an weiblichen Führungskräften zu erhöhen. Wir fördern eine inklusive Arbeitsumgebung und ermutigen alle Personen, sich zu bewerben.
Job ID:
2623