Team Lead Service Delivery(m/w/x)

## Job Description Are you dedicated to enhancing service reliability and optimizing key disciplines like incident-, problem-, and asset management? Then we want you to inspire and empower our teams across the organization to embrace best practices and drive continuous improvement and lean solutions. By overseeing and automating the core process of service delivery end-to-end, you and your small team will act as an enabler between engineering- and platform teams as well as product owners. Join us in Pullach near Munich! **YOUR ROLE AT SIXT** * Together with your team you champion best practices in service delivery and reliability of IT services, and you inspire and empower teams to align with service level agreements (SLAs) and quality objectives * You educate on best practices and process excellence methodologies to allow continuous improvement * You lead and develop a small team of ServiceNow- and automation experts to bring ideas into action * You develop and promote strategies to minimize service disruptions and enhance system uptime, encouraging proactive problem-solving and identifying lean process improvements in relevant areas * You take end-to-end ownership and act as a catalyst for collaboration between Tech Engineering Teams and other departments, ensuring seamless communication and pragmatic cooperation * You foster fact-based decision-making by grounding improvements and strategies in reliable data, and you actively track service delivery performance and process improvements based on KPI’s **YOUR SKILLS MATTER** * **Education** You have a university degree in Business Administration, Information Technology or a related field and have proven experience in leading a team as well as service management and process improvement * **Technical Background** You bring a strong technical background that covers both infrastructure/field-service, and software engineering * **Inspire** With your ability to convince and inspire teams, you achieve high standards of service quality * **Service Management** You have a strong understanding of service management disciplines, including asset, incident, and problem management and the ability to translate them into lean, tailored and actionable solutions * **Communication** You have excellent communication, presentation, and interpersonal skills **WHAT WE OFFER** * **Extra benefits** Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more * **Mobility boost** We support you with a monthly mobility allowance of €20 per month for even more freedom * **Future security** We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered * **Feel-good atmosphere** Stay active with our modern SIXT gym, various leisure activities like the gaming area or the SIXT choir, and enjoy our high-quality employee restaurant * **Flexibility** Enjoy 30 days of vacation and a hybrid working model with flexible hours * **Giving back** Take one day each year to volunteer at a charitable organization dedicated to supporting children ## Qualifications ## Additional Information