stp.one
Director Revenue Operations(m/w/x)
Vollzeit
mit Homeoffice
Berufserfahren
Keine Angabe
Karlsruhe
ST
stp.one3 Stunden
Team Lead Service Administration(m/w/x)
Vollzeit
mit Homeoffice
Senior
AI/ML Job
Keine Angabe
Karlsruhe, Lauf an der Pegnitz
Nejo KI-Zusammenfassung
In this role, you will lead a team dedicated to enhancing service quality and operational efficiency. Your day-to-day responsibilities will include coaching the team, developing standards, and ensuring smooth workflows while actively contributing to the growth of legal tech.
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Anforderungen
- •Several years of experience in a comparable role or as a senior expert / professional team coordinator
- •Strong expertise in building, further developing, and applying processes, standards, and methodologies
- •Very strong Excel skills for reporting, analysis, and KPI-driven steering
- •Experience with common ERP and CRM systems and understanding of invoicing and billing processes
- •Solid business and financial understanding in service and project context
- •Experience coordinating and steering tasks, projects, or service-related initiatives based on KPIs
- •Strong problem-solving and conflict management skills
- •Confident communication in German and English
- •Willingness to travel occasionally
- •Strong communication skills and ability to motivate and develop people
- •Analytical thinking and structured work approach
- •Learning agility and adaptability to changing environments
- •Strong customer focus and combination of service quality with business thinking
Keine Angabe
Berufserfahrung
ca. 4 – 6 Jahre
Deine Aufgaben
- •Lead, coach, and motivate your team
- •Foster a culture of trust and continuous development
- •Create clear action plans and prioritize tasks
- •Ensure transparency regarding goals and progress
- •Establish and use KPIs to monitor team performance
- •Conduct regular one-on-ones and feedback discussions
- •Support individual growth through development conversations
- •Strengthen cross-team collaboration
- •Develop, implement, and maintain service standards and processes
- •Continuously assess workflows for efficiency and quality improvements
- •Manage monthly closing activities, including invoicing and verification
- •Handle billing-related inquiries and complaints professionally
- •Provide consulting support on service-related topics
- •Coordinate daily operations, considering dependencies and priorities
- •Act as an escalation point for complex issues
- •Contribute to sustainable solutions for professional challenges
- •Ensure proper documentation of processes and standards
- •Train team members on established processes and methodologies
Tools & Technologien
ExcelERP systemsCRM systems
Sprachen
Deutsch – verhandlungssicher
Englisch – verhandlungssicher
Deine Vorteile
Weiterbildungsangebote
- •Annual learning & development budget
- •English courses for all levels
Boni & Prämien
- •Employee referral bonus
Öffi Tickets
- •Mobility support for public transportation
Workation & Sabbatical
- •Workation up to 30 days per year within EU
Ergonomischer Arbeitsplatz
- •Workplace glasses
Sonstige Zulagen
- •Tax-free benefits
Team Events & Ausflüge
- •Events & company celebrations
Flexibles Arbeiten
- •Flexible work models
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens stp.one erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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