BO
Boeing Distribution Services ISC GmbH
5 Tage

Team Lead - Customer Support(m/w/x)

Vollzeit
mit Homeoffice
Senior
Keine Angabe
Norderstedt

In this role, you will lead customer support efforts, addressing high-profile issues and ensuring seamless order processing for an international clientele. Your daily responsibilities will involve collaborating with various teams to enhance service delivery and drive improvements.

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Anforderungen

  • •Commercial training in wholesale, logistics, or higher education
  • •At least five years of experience in customer service or sales in aviation, logistics, or wholesale
  • •Good written and spoken English skills (Level B2 or higher)
  • •Experience in supervising employees
  • •Extensive experience with SAP or other ERP systems
  • •Proficiency in MS Office, especially Excel
  • •Excellent problem solving and analytical skills
  • •Previous experience with CRM tools like Salesforce
  • •Education/experience through advanced education and 5 or more years of related work experience
  • •Current legal authorization to work in Germany
  • •No immigration and labor sponsorship for applicants
  • •No sponsorship for employment visa status
Abgeschlossene Berufsausbildung
ODER
Bachelor-Abschluss

Berufserfahrung

5 Jahre

Deine Aufgaben

  • •Respond to high-profile customer issues
  • •Research situations and advise on resolutions
  • •Lead analysis and reviews of customer maintenance operations
  • •Provision spare parts requirements
  • •Evaluate competitors' products and services
  • •Manage internal customer service for after-sales activities
  • •Lead escalations with internal and external stakeholders
  • •Oversee order processing and administration
  • •Monitor deadlines in coordination with materials management
  • •Ensure on-time deliveries with the shipping department
  • •Facilitate development of part package proposals
  • •Support transactional sales with the sales department
  • •Advise customers on order status and changes
  • •Follow up on order improvements
  • •Create extended reports for upper leadership
  • •Identify and implement best practices with management
  • •Support and lead a team in resolving difficulties

Tools & Technologien

SAPMS OfficeSalesforce

Sprachen

Englisch – verhandlungssicher

Deine Vorteile

Mehr Urlaubstage

  • •30 days of paid vacation

Sonstige Zulagen

  • •Capital-forming benefits
  • •Childcare allowance

Betriebliche Altersvorsorge

  • •Company pension plan

Weiterbildungsangebote

  • •Tailored training opportunities

Gratis oder Vergünstigte Mahlzeiten

  • •Subsidized meals

Öffi Tickets

  • •Subsidy for HVV ProfiTicket

Parkplatz & Pendelvorteile

  • •Free employee parking
  • •Free-to-use e-charging stations

Firmenfahrrad

  • •Bicycle leasing

Gesundheits- & Fitnessangebote

  • •Subsidized membership in EGYM Wellpass program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Boeing Distribution Services ISC GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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