Du leitest ein internationales Team und entwickelst Strategien zur Verbesserung des Kundenservice in Windows, Mac und iOS Umgebungen.
Anforderungen
- •Academic degree in Computer Science
- •Experience managing client services teams
- •Knowledge about Microsoft Intune
- •Proficiency in Windows operating system
- •Proficiency in Mac operating system
- •Experience with IT service management frameworks
- •Fluent English language skills
- •Leadership and team management skills
- •Strong problem-solving abilities
- •Effective communication skills
- •Strong organizational skills
- •Strong time management skills
Deine Aufgaben
- •Leiten und managen eines internationalen Teams
- •Strategien zur Verbesserung des Kundenservice entwickeln
- •Windows, Mac und iOS Systeme bereitstellen und verwalten
- •Komplexe technische Probleme und Eskalationen überwachen
- •Mit anderen IT-Teams zur Unterstützung der Dienste zusammenarbeiten
- •Kernleistungsindikatoren (KPIs) und SLAs überwachen und berichten
- •Initiativen zur kontinuierlichen Verbesserung vorantreiben
- •Über aktuelle Trends in Windows, Mac und iOS informiert bleiben
Deine Vorteile
Training opportunities
Mobile working models
Flexible working models
Sabbaticals
And much more...
Original Beschreibung
## Job Description
The Team Lead Client Services (Windows, Mac and iOS) (m/f/diverse) is responsible for leading a global team that provides comprehensive support and services for Windows and Mac environments in Tires IT Infrastructure. This role ensures the delivery of high-quality client services, drives continuous improvement, and aligns IT services with business needs.
Your tasks:
* Lead and manage an international team of client service professionals supporting Windows, Mac and iOS environments
* Develop and implement strategies to improve client service delivery and user satisfaction
* Ensure the effective deployment, configuration, and management of Windows, Mac and iOS operating systems
* Oversee the resolution of complex technical issues and escalations
* Collaborate with other IT teams to ensure seamless integration and support of client services
* Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) with external providers
* Drive continuous improvement initiatives to enhance service quality and efficiency
* Stay informed about the latest trends and technologies in Windows, Mac and iOS client services
## Qualifications
* Academic degree in Computer Science, Information Technology or a related field
* Experience managing client services teams, focusing on Windows and Mac environments
* Knowledge about Microsoft Intune and Microsoft Deployment Toolkit
* Proficiency in Windows and Mac operating systems and related technologies
* Experience with IT service management frameworks (e.g., ITIL)
* Fluent English language skills, both written and spoken
* Leadership and team management skills
* Strong problem-solving and analytical abilities
* Effective communication and interpersonal skills
* Strong organizational and time management skills
Applications from severely disabled people are welcome.
## Additional Information
The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:
* Training opportunities
* Mobile and flexible working models
* Sabbaticals