Support Specialist - Imaging Systems(m/w/x)

## Job Description Join our technical support team as a Brainlab Support Specialist. You'll provide expert service, manage installations and maintenance, and support clinical staff—remotely from your home office. Products: Loop X, Airo. Main responsibilities will include: * Independently perform installations, maintenance, and repairs of Brainlab systems (e.g. Loop X, Airo) at hospitals and clinical sites * Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation * Ensure optimal device functionality by conducting diagnostics, upgrades, and proactive service checks * Act as a trusted technical advisor for our customers, fostering strong relationships and long-term satisfaction * Support product launches by coordinating setup, testing, and user onboarding * Document all service activities accurately and in compliance with quality standards * Collaborate closely with other teams (sales, engineering, clinical support) to ensure a seamless customer experience ## Qualifications * Degree in electrical engineering, electronics, mechatronics, or similar * Ideally first experience in technical support, preferably in the healthcare sector * Familiar with X-ray systems and/or scanner technology (a plus) * Strong IT, networking, and troubleshooting skills * Independent, structured, and solution-oriented working style * Excellent communication skills in German and English * High willingness to travel national (up to 80%), with the possibility of occasional international assignments * Confident use of MS Office; Salesforce knowledge is an advantage * Valid driver’s license ## Additional Information * A mutually-supportive, international team * Meaningful work with a lasting impact on medical technology * Company car, cell phone, laptop - also for private use * Flexible working hours as well as homeoffice * Regular after work, team, and company events * Comprehensive training and continuing education opportunities